The Economics Behind Tenant Satisfaction and Renewals
Resources

WEBINAR

Behind The Curtain: The Economics Behind Tenant Satisfaction and Renewals

We all know that tenant satisfaction matters, but a recent MIT and Maastricht University study, led by GRESB co-founder Dr. Nils Kok, found direct correlations between tenant satisfaction and renewal rates. The study also quantified a direct connection between satisfaction and higher gross and effective rents. This webinar will discuss the details of this latest research, including how the data was captured and analyzed, along with the conclusions gathered from the study.

Commercial real estate organizations need to hear the quantifiable evidence of how improvements to tenant satisfaction directly impacts the bottom line. Plus, this webinar discusses real-world best practices to impact your tenant satisfaction levels now!

Learning Objectives

Review of the data analyzed and conclusions from the MIT and Maastricht University study

Discuss what the research results mean for CRE organizations

Best practices to leverage the study to drive tenant satisfaction at your properties

ESG and GRESB implications and connection between sustainability and tenant satisfaction

Explore more industry tools and insights here:

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FAQ Series: How To Make Time for Training in Property Management — Part 3, Prepare To Prioritize

The third and final step of making time for training is where the magic happens – keeping the training appointment with respect, reward and reassessment.

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Driving Resident Engagement With Genuine Stories

In today’s hyper-connected world, authenticity is the currency of trust — and that’s earned through the voices of real people. User-generated content (UGC) is a cornerstone of compelling storytelling, offering a unique blend of relatability and impact. The importance of resident-driven narratives in fostering vibrant, connected communities cannot be overstated. From building trust to sparking…

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Advice for Multifamily Professionals: What You Need to Know About Recruiting Top Talent

Jump to a Section Craft a Strong Employer Brand Use Data to Guide Recruitment Strategies Be Tailored and Targeted Deliver a Streamlined and Transparent Recruitment Process Ready To Meet Your Recruitment Goals? The multifamily industry is dynamic and competitive, and one of its most persistent challenges is recruiting top talent. High employee turnover rates and…

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