Grace Hill Unveils 2025 Kingsley Excellence Awards and 2024 Ellis Customer Experience Awards

Irving, TX, February 11, 2025 — Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 Ellis Customer Experience Best in Class Award for Resident Surveys, which both honor property management companies that have excelled in providing a positive resident experience and created exceptional brand loyalty.

“The Kingsley Excellence and Ellis Customer Experience Awards set the benchmark for exceptional performance in multifamily and commercial real estate. These accolades honor the companies that go above and beyond to enhance the resident and customer experience, setting them apart from their competition,” said Grace Hill’s CEO Kendall Pretzer. “Surveys play a crucial role in gathering meaningful feedback, driving measurable improvements, overall satisfaction and fostering long-term success in property management and performance.”

The Kingsley Excellence Awards, established in 2018, recognizes properties that exceed Grace Hill’s Kingsley IndexTM for their overall resident and tenant satisfaction ratings.

For Multifamily, the Elite 5 and Top 100 highlight those who go above and beyond to provide an outstanding experience for residents. The Elite 5 category was introduced three years ago and comprises three tiers based on the number of managed units. For 2025, the Elite 5 winners in each tier are:

The Tier 1 category, which is clients with greater than 30,000 units, ranks as:

1. Windsor Communities (Boston, MA) 13-year participant
2. Cortland (Atlanta, GA) 11-year participant
3. Winn Residential (Boston, MA) 8-year participant
4. Greystar (Charleston, SC) 10-year participant
5. Village Green (Southfield, MI) 7-year participant

The Tier 2 category, which includes clients with 10,000 - 30,000 units, ranks as:

1. Rose Associates (New York, NY) 13-year participant
2. PRG Real Estate (Philadelphia, PA) 10-year participant
3. Hines Living (Houston, TX) 5-year participant
4. Mill Creek Residential (Boca Raton, FL) 8-year participant
5. Sentinel Real Estate Corporation (New York, NY) 6-year participant)

The Tier 3 category, which includes clients with fewer than 10,000 units, ranks as:

1. Korman Communities (Plymouth Meeting, PA) 6-year participant
2. Benchmark Management Corporation (Amherst, NY) 4-year participant
3. Dallas Village Green (Dallas, TX) 1-year participant
4. HILLS Properties (Cincinnati, OH) 3-year participant
5. Gumenick Properties (Richmond, VA) 7-year participant

For a complete list of winners, visit the Kingsley Excellence Awards Multifamily Elite 5 and Top 100.

The Kingsley Excellence Awards Commercial Elite 5 recognizes the CRE organizations that have the highest satisfaction across their portfolio, and the 100% club highlights those properties with a perfect 5.0 for tenant satisfaction for two years in a row.

Kingsley Excellence Commercial Elite 5 - Industrial

1. First Industrial (Chicago, IL) 23-year participant
2. Nearon (Walnut Creek, CA) 3-year participant
3. Affinius Capital (San Antonio, TX) 12-year participant
4. BlackRock (New York, NY) 14-year participant
5. J.P. Morgan (New York, NY) 21-year participant

Kingsley Excellence Commercial Elite 5 - Medical Office

1. PMB Real Estate Services (Solana Beach, CA) 17-year participant
2. Baptist Health (Louisville, KY) 14-year participant
3. Lillibridge (Chicago, IL) 9-year participant
4. Ryan Companies (Minneapolis, MN) 17-year participant
5. Healthpeak Properties (Irvine, CA) 25-year participant

Kingsley Excellence Commercial Elite 5 - Office

1. Akridge (Washington, DC) 14-year participant
2. Wexford Science + Technology (Baltimore, MD) 7-year participant
3. CBRE Investment Management (New York, NY) 18-year participant
4. J.P. Morgan (New York, NY) 21-year participant
5. Principal Real Estate Investors (Des Moines, IA) 17-year participant

Kingsley Excellence Commercial Elite 5 - Retail

1. CIM Group (Los Angeles, CA) 13-year participant
2. Affinius Capital (San Antonio, TX) 12-year participant
3. Trademark Property Company (Fort Worth, TX) 8-year participant
4. The Howard Hughes Corporation (The Woodlands, TX) 9-year participant
5. DWS (New York, NY) 16-year participant

For a complete list of winners, visit the Kingsley Excellence Awards Commercial Elite 5 and 100% Club.

The Ellis Best in Class Award, now in its 10th year, is given to the top 10% of performing properties based on resident surveys. The surveys ask residents to rate their experience across five touchpoints — lead conversion, move-in, maintenance, pre-renewal and move-out. The Ellis Customer Experience Best in Class Top 10 winners are:

1. Highland Square - Guardian Management, LLC (Cottonwood, AZ)
2. Cypress Point - Guardian Management, LLC (Casa Grande, AZ)
3. Fanita Meadows - Sunrise Management (Santee, CA)
4. Emblem Cane Bay - Quarterra (Summerville, SC)
5. Claremont Park - StarPoint Properties, LLC (Claremont, CA)
6. San Carlos Apartments Scottsdale - Simpson Property Group (Scottsdale, AZ)
7. Inman Park - Willow Bridge (Raleigh, NC)
8. Suncrest Village - Guardian Management, LLC (Sequim, WA)
9. The Residences at Willow Ridge - Willow Bridge (Northhampton, PA)
10. The Residences at Seven Gables - Willow Bridge (Carlisle, PA)

To view the complete list, visit the 2024 Ellis Customer Experience Best in Class.

Methodology for Kingsley Excellence Awards

The Kingsley Index™ is the most comprehensive performance benchmarking database in the real estate industry. Compiled from nearly 40 years of analyzing the performance of industry leaders, our proprietary index is the standard for measuring tenant, resident, employee and client experience.

Methodology for Ellis Customer Experience Best in Class Award

To be eligible for the Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2024 and have 20 or more completed surveys. These properties returned an average 90% ‘likely to renew’ score while their counterparts averaged 79%. These communities not only achieved the highest loyalty scores from resident surveys with an average of 93% but also responded to residents with an average of 95% once a survey was completed. The Best in Class communities also have an 11% higher likelihood to renew than their peers. Additionally, they responded to residents within an average of 5.26 days, more than 1.50 days faster than other communities.

About Grace Hill

Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise and outstanding customer support. Today, more than 500,000 real estate professionals from more than 2,300 companies rely on talent performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.

Media Contact:   
LinnellTaylor Marketing
Darcey Leach
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darcey@linnelltaylor.com