The right mystery shopping program can make all the difference in improved customer experience, healthier ROI and optimized operational performance.
Then why do so many multifamily organizations get it wrong?
Find out by joining us for a revealing webinar, “4 Missteps in Multifamily Mystery Shopping (And How to Avoid Them).” Listen in as Christi Dobbins, Grace Hill Director, Product Management, explores 4 of the most common missteps and shares best practices to avoid them.
You’ll also get a first-hand tour of Validate, Grace Hill’s industry-leading mystery shopping solution. See how we’ve applied best practices and amplified them with technology to make using the system more efficient and delivering content that makes the biggest impact on your employees—and your company—in the shortest amount of time.
Explore more industry tools and insights here:
You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And year after year the data show that, in general, people are using the same weak,… Read More »
In the multifamily industry, we have all heard of the Americans with Disabilities Act (ADA). We have policies in place for it. It is referenced, stated, and explained in our training courses, onboarding materials, and development plans. And we all understand we have a social and legal responsibility to uphold the ADA in our business.… Read More »
Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S., the common choice of verbiage — used over and over again — may shock you. While not intentional, the words used to describe an apartment community, its amenities, and… Read More »
On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year. The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »
Grace Hill is excited to participate in the much-anticipated RPM Careers Week created by the National Apartment Association beginning July 18. Never has there been a time when honoring and celebrating residential property management professionals was so important. While the apartment industry is thriving, firing on all cylinders, and rental demand is through the roof,… Read More »
It’s difficult not to believe everything we see and hear, especially when referring to information shared by the media and in pop culture. Many of us have formed opinions about human trafficking based on the knowledge we learned in popular movies such as “Taken” and “Trade.” Both movies and media have helped raise awareness of… Read More »
Employees Thrive With Thoughtful, Strategic Training Schedules Well-balanced training keeps apartment employees sharp and ready to advance their careers. Successful apartment operators find that managing employee training can be as important as managing their assets. Over-training employees is ruining company culture and driving up turnover and recruiting costs. Fortunately, we can combat overtraining by acknowledging… Read More »
Grace Hill headed up the education offerings and was among the featured sponsors this year at Apartmentalize – the industry’s largest national event – which welcomed more than 11,500 excited industry professionals to San Diego last week. Whether you connected with us at our VISTO demonstration station in the NAA booth, visited our engaging booth… Read More »