COVID-19: Guidance in Multifamily Publications - Grace Hill
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COVID-19: Guidance in Multifamily Publications

Posted on March 27, 2020 by Grace Hill

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The Latest Articles from Grace Hill CEO Dru Armstrong

There’s no limit to the supply of news on COVID-19 right now. The challenge is finding solid advice on how property management companies can maintain safety and stability in a previously unexperienced period of crisis. As CEO of a company that already provides training and policies on critical functions like compliance and crisis management, Dru Armstrong has a uniquely broad perspective on the ways multifamily companies can best protect their people and their interests during the pandemic.   

Using Technology to Identify, Prepare for, and Respond to Emergencies

Protecting residents and employees preparing for the worst is a strenuous challenge for property managers. Here are some concrete lessons and plans – regardless of property size or specific challenge. 

“What happens, in a pandemic scenario, if a self-quarantined tenant faces an emergency that threatens their safety and major property damage (think gas leaks or a broken water pipe)?”

Mastering Communication in a Crisis

To steady your organization’s ship in times like this, communications need to be tightly in place. This means installing an information loop that allows you to share guidance and insight, pull in feedback from your employees, and communicate anew in a smarter and smarter fashion.

“Only about 43 percent of employees surveyed believe their organization has a plan for what’s happening.” 

Establishing organized, consistent, and continual communications can lead to empowered communities that are safer and stronger, especially during COVID-19. This article outlines several strategies and steps.

“If multifamily housing property managers do not have clear policies in place on evictions and late fees, and open clear lines of communication with residents, residents who may have contracted COVID-19 may withhold that information for fear of eviction.”

COVID-19 Resources for Property Management

Find more property management guidance and tools for navigating COVID-19, including free webinars, courses, and policies, at Grace Hill’s COVID-19 Resource Center.

Grace Hill’s marketing content team aims to create informative resources that help multifamily and commercial industry professionals elevate their performance. From blog posts and ebooks to infographics, checklists and webinars, the Grace Hill team has a singular focus: creating meaningful and engaging content that resonates with real estate professionals across the industry.  However, what makes Grace Hill so unique is the range of collective experience and collaborative spirit of its marketing content team. A group of talented writers with expertise in the real estate industry, overall management effectiveness, marketing strategy, and operational efficiency, the team provides new ideas to take performance to the next level. As a thought leader, Grace Hill's content team constantly pushes the envelope, experimenting with new resources and tools to keep industry professionals ahead of the curve.  Whether you're a seasoned pro or just starting out in the real estate industry, the content team at Grace Hill is creating resources to help you succeed. Learn more about Grace Hill on LinkedIn.

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