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How To Overcome Unconscious Bias: Top 5 Practical Tips

By Grace Hill / June 16, 2025 / 0 Comments

Helpful tips to employ purposeful strategies to over come unconscious biases.

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The Key to Better Resident Satisfaction Survey Scores: Experience

By Grace Hill / May 23, 2025 / Comments Off on The Key to Better Resident Satisfaction Survey Scores: Experience

Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident… Read More »

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A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace

By Grace Hill / May 12, 2025 / Comments Off on A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace

Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness is more important than ever. Since 2020, mental health concerns have taken center stage, with… Read More »

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multifamily maintenance director and property owner utilizing realync video tools on ipad

Empower Residents and Equip Techs: An Innovative Two-Part Plan for Maintenance Success

By Amanda Oliverio / May 5, 2025 / 0 Comments

All harassment is illegal, but sexual harassment warrants special consideration.

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Assistance Animals in Multifamily Housing: Your Questions Answered

By Krisann Gaiko / April 24, 2025 / Comments Off on Assistance Animals in Multifamily Housing: Your Questions Answered

Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO of Katie Rigsby Inspires LLC provided much-needed answers and clarity to attendee questions.   Let’s dive… Read More »

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Hands, hr and manager stop sign with hand in office, representing the prevention of sexual harassment in multifamily communities

Preventing Sexual Harassment in Rental Housing: What You Need to Know

By Grace Hill / April 16, 2025 / 0 Comments

All harassment is illegal, but sexual harassment warrants special consideration.

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What You Need To Know To Leverage Housing Tax Credit Amid an Affordable Housing Crisis

By Christine Bennett-Martin / April 7, 2025 / Comments Off on What You Need To Know To Leverage Housing Tax Credit Amid an Affordable Housing Crisis

In today’s market, the term “affordable housing” often feels like an oxymoron. Skyrocketing prices have transformed finding a suitable place to live into a Herculean task for many. However, amid what many experts describe as an “affordable housing crisis,” housing tax credits offer a beacon of hope.  While policy discussions to tackle the crisis are… Read More »

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Fair Housing Laws in 2025: Compliance, Consequences, and a Checklist for Success

By Kendall Pretzer / April 1, 2025 / Comments Off on Fair Housing Laws in 2025: Compliance, Consequences, and a Checklist for Success

April is Fair Housing Month, and it’s never too early to brush up on the policies that keep properties humming. As Fair Housing regulations continue to evolve, new challenges and opportunities for multifamily owners and operators are ever-present. Compliance with Fair Housing laws is both a legal requirement and an ethical responsibility. Fair Housing policies… Read More »

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director of training in property management woman, sitting at her desktop, thinking about updating their training program

Do You Need To Refresh Your Property Management Training Program?

By Grace Hill / March 28, 2025 / 0 Comments

The most successful training programs are those able to adapt to changing needs and circumstances.

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Career Growth Strategies for Success in the Rental Housing Industry

By Shannon Hanrahan / March 25, 2025 / Comments Off on Career Growth Strategies for Success in the Rental Housing Industry

Getting Started in Rental Housing Navigating a new career in the multifamily rental housing industry comes with exciting opportunities, especially for those — like me — committed to professional growth. Multifamily property management is dynamic and fast-moving, so making the most of available resources has been the key to my success. Understanding my career path… Read More »

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Commercial Real Estate Sustainability: Why Your Landlord Suddenly Cares

By Jen Tindle / March 21, 2025 / Comments Off on Commercial Real Estate Sustainability: Why Your Landlord Suddenly Cares

Picture this: You’re a CFO reviewing your company’s office lease renewal. You’ve got two options — one building is newly retrofitted with energy-efficient systems, offering lower utility costs and compliance with emerging regulations. The other? Let’s just say it still has light fixtures that belong in a ‘90s time capsule. Both are in the same… Read More »

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Kendall Pretzer, CEO of Grace Hill headshot, with strong rental housing women leaders in the background

Women’s History Month: My Best Advice for Women in Rental Housing Leadership

By Kendall Pretzer / March 18, 2025 / Comments Off on Women’s History Month: My Best Advice for Women in Rental Housing Leadership

As we celebrate Women’s History Month, education has always been a cornerstone behind my professional success, shaping my strategic thinking and leadership skills. In the multifamily and commercial real estate sector, where change is constant, the value of lifelong learning cannot be overstated. My journey in this field has been deeply influenced by formal education… Read More »

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