5 Features to Look for in Property Management Training
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Top 5 Features to Look for in Property Management Training

Posted on May 25, 2017 by Grace Hill


Property management training is essential, but it’s only worthwhile if employees actually grasp and retain the material. For the most effective training, look for all these features:

  1. Compact Course Modules
    On-the-job training means constant stops and starts. To compensate for frequent distractions, courseware should be broken up into easily-digested modules of no more than 20 minutes. When employees can complete a full concept in one sitting, retention is vastly increased.
  2. Live Voice and Video
    Training doesn’t do any good if employees are bored or distracted while they’re taking it. The most effective courseware uses dynamic images, voice narration, and video to hold employee interest and reinforce important concepts through visual and auditory learning.
  3. Practice Elements and Quizzes
    The best way to ensure your employees understand and remember what they’re learning is to have them practice and test. Look for training that incorporates frequent knowledge assessments—and that allows you to monitor their performance on those assessments.
  4. Comprehensive Catalog
    Online training should address all key areas of property management, such as safety, compliance, sales, customer service, and maintenance, with lessons for leasing agents, property managers, and maintenance technicians.
  5. Up-to-date Compliance Information
    Compliance training is critical for helping property management companies avoid the substantial risks of noncompliance. But a compliance program is only as good as it is current. Regulations are constantly changing, and the courseware must be continually updated to reflect the latest changes.

If your training doesn’t give you all these features, chances are your employees aren’t really learning from it. Find out how the newest generation of Grace Hill courseware uses the latest learning science to engage employees and improve learning outcomes.


Grace Hill’s marketing content team aims to create informative resources that help multifamily and commercial industry professionals elevate their performance. From blog posts and ebooks to infographics, checklists and webinars, the Grace Hill team has a singular focus: creating meaningful and engaging content that resonates with real estate professionals across the industry.  However, what makes Grace Hill so unique is the range of collective experience and collaborative spirit of its marketing content team. A group of talented writers with expertise in the real estate industry, overall management effectiveness, marketing strategy, and operational efficiency, the team provides new ideas to take performance to the next level. As a thought leader, Grace Hill's content team constantly pushes the envelope, experimenting with new resources and tools to keep industry professionals ahead of the curve.  Whether you're a seasoned pro or just starting out in the real estate industry, the content team at Grace Hill is creating resources to help you succeed. Learn more about Grace Hill on LinkedIn.

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