Property Management Archives - Grace Hill

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Why Online Reputation Management Matters In Multifamily Happy beautiful couple using computer while sitting on the couch at home.

3 Important Reasons Your Online Reputation Matters In Multifamily

By Grace Hill / May 28, 2024 / Comments Off on 3 Important Reasons Your Online Reputation Matters In Multifamily

Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase.  Most of us (95%) read reviews before making a purchase, and 58% will actually pay more for a product, service, or experience with stellar ratings.  This buying behavior is no… Read More »

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How to Make Your Online Reputation Soar in Property Management

By Grace Hill / May 20, 2024 / Comments Off on How to Make Your Online Reputation Soar in Property Management

Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter?  Online reputation management is how companies protect and improve their reputations. It has become an increasingly important tool for property managers who want to… Read More »

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Tenant Engagement is Just as Vital in Warehouses

By Andrew J. Nelson / May 6, 2024 / Comments Off on Tenant Engagement is Just as Vital in Warehouses

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »

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What Every Property Manager Needs To Know About Electronic Signatures

By Grace Hill / April 29, 2024 / Comments Off on What Every Property Manager Needs To Know About Electronic Signatures

In today’s digital world, trust and security are paramount. Whether you’re signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures can play a pivotal role in verifying the signer’s identity and preserving the document’s integrity.… Read More »

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4 Innovative Ways To Create a Community Residents Love

By Grace Hill / February 20, 2024 / Comments Off on 4 Innovative Ways To Create a Community Residents Love

Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer a comfortable and healthy environment, along with modern amenities. As competition tightens, multifamily property managers… Read More »

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Employee Credentials Becoming More Valuable to Property Management Companies

By Grace Hill / January 22, 2024 / 0 Comments

In a recent L.E.K. survey, 86% of property management execs rated employee credentials “very important.”

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8 Simple Steps That Will Make Onboarding Your New Software a Success

By Grace Hill / November 15, 2023 / Comments Off on 8 Simple Steps That Will Make Onboarding Your New Software a Success

Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust.   Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and… Read More »

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Orientation vs. Onboarding: Do You Know the Difference?

By Grace Hill / October 17, 2023 / Comments Off on Orientation vs. Onboarding: Do You Know the Difference?

Both are needed to successfully integrate new employees and retain top talent!   Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »

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Refocus Residence Experience MaintenanceBlog

How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

By Kayla Ware / September 15, 2023 / Comments Off on How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

A Q&A With Traveling Facilities Operations Specialist: Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were… Read More »

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Mystery Shopping Happy curlu young woman use laptop in modern place with bright windows.

What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

By Grace Hill / September 6, 2023 / Comments Off on What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

How digital mystery shopping can help improve your property’s online conversions.   Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management… Read More »

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Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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The Link Between Hoarding and Fair Housing

By Grace Hill / August 1, 2023 / 0 Comments

People who suffer from hoarding are protected under fair housing law and are entitled to reasonable accommodations.

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