Customer Support
Employee Retention
The most successful training programs are those able to adapt to changing needs and circumstances.
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Jump to a Section Craft a Strong Employer Brand Use Data to Guide Recruitment Strategies Be Tailored and Targeted Deliver a Streamlined and Transparent Recruitment Process Ready To Meet Your Recruitment Goals? The multifamily industry is dynamic and competitive, and one of its most persistent challenges is recruiting top talent. High employee turnover rates and… Read More »
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Effective training for property management is the cornerstone to building a knowledgeable, engaged team that drives success for your communities and reduces employee turnover. However, for all the work that goes into attracting qualified candidates, it’s natural to feel tapped out when it comes to expanding or improving your employee training and development programs. In… Read More »
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Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily leaders in various roles often find themselves juggling a multitude of responsibilities. However, this high-pressure… Read More »
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Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »
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HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping, particularly post-pandemic, companies say that stay interviews are helping to reduce turnover while increasing production and satisfaction among workers. As… Read More »
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Change is inevitable, especially in the fast-paced world of multifamily real estate. However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout. With constant shifts in market dynamics, technology, and customer expectations, this phenomenon is a growing concern in the industry, and it can have profound consequences on the performance and well-being of… Read More »
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In “Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery”, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the… Read More »
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Both are needed to successfully integrate new employees and retain top talent! Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »
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When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »
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We’ve incorporated many of the latest learning principles into Grace Hill courseware — from modular course format to diverse learning approaches.
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