Surveys Archives - Grace Hill

Surveys

The Power of Partnership: What Retail Developers Can Learn from Live-Work-Play Projects

By Andrew J. Nelson / December 12, 2024 / 0 Comments

You can help foster a culture of civility and respect in your workplace.

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Creating Lasting Value: How Smart Upgrades Drive Commercial Portfolio Performance

By Grace Hill / November 19, 2024 / Comments Off on Creating Lasting Value: How Smart Upgrades Drive Commercial Portfolio Performance

Tenant satisfaction isn’t just a checkbox — it’s a cornerstone for attracting new tenants and retaining current ones, which in turn strengthens the property’s performance and value. However, knowing where to start can be challenging. Tenant surveys are one of the most effective ways to pinpoint what’s working and where improvements are needed. Tailored surveys… Read More »

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8 Simple Steps That Make Onboarding Software a Success

By Grace Hill / September 27, 2024 / Comments Off on 8 Simple Steps That Make Onboarding Software a Success

Onboarding software begins with careful planning, focused training, and an experienced provider you can trust. If you want that process to be smooth and successful, then don’t launch alone! Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a… Read More »

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Stress, migraine and motion blur with a business man in a meeting feeling frustrated, tired or overworked. Mental health, anxiety and headache with an exhausted male employee suffering from fatigue. Stress, migraine and motion blur with a business man in a meeting feeling frustrated, tired or overworked. Mental health, anxiety and headache with an exhausted male employee suffering from fatigue stress, migraine, motion, blur, business, man, male, meeting, health, headache, men, work, tired, employee, feeling, frustrated, anxiety, exhausted, overworked, suffering, fatigue, mental health, motion blur, young, people, office, adult, team, businessman, working, person, pain, guy, worker, corporate, professional, modern, job, manager, colleagues, stressed, company, bad, management, workplace, staff, career, depressed, control, businessmen

Mental Health for Multifamily Leaders: Ways To Promote Well-being in the Workplace

By Grace Hill / September 23, 2024 / Comments Off on Mental Health for Multifamily Leaders: Ways To Promote Well-being in the Workplace

Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily leaders in various roles often find themselves juggling a multitude of responsibilities. However, this high-pressure… Read More »

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Understanding and Serving the Growing Market for Medical-Related Office Buildings

By Andrew J. Nelson / July 9, 2024 / 0 Comments

A reminder of how important it is to handle reasonable accommodation and modification requests properly.

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Operator smiling while looking at tablet in a warehouse

Tenant Engagement is Just as Vital in Warehouses

By Andrew J. Nelson / May 6, 2024 / Comments Off on Tenant Engagement is Just as Vital in Warehouses

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »

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Enhancing the Employee and Tenant Experience Through Surveys

By Andrew J. Nelson / February 12, 2024 / Comments Off on Enhancing the Employee and Tenant Experience Through Surveys

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »

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Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

By Grace Hill / February 1, 2024 / Comments Off on Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping, particularly post-pandemic, companies say that stay interviews are helping to reduce turnover while increasing production and satisfaction among workers. As… Read More »

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Raising Employee Engagement To Maximize Employee Retention

By Andrew J. Nelson / November 7, 2023 / Comments Off on Raising Employee Engagement To Maximize Employee Retention

In “Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery”, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the… Read More »

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CRE Power Plays: How To Actually Maximize Tenant Satisfaction

By Grace Hill / June 23, 2023 / Comments Off on CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction.   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »

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5 Proven Ways To Boost Your Survey Response Rates

By Grace Hill / June 14, 2023 / Comments Off on 5 Proven Ways To Boost Your Survey Response Rates

Best practices and timely tips to improve survey participation and inform your decision-making.   In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »

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Focus On Resident Experience To Really Improve Survey Scores

By Grace Hill / June 2, 2023 / Comments Off on Focus On Resident Experience To Really Improve Survey Scores

Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »

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