Surveys Archives - Grace Hill

Surveys

Tenant Engagement is Just as Vital in Warehouses

By Andrew J. Nelson / May 6, 2024 / Comments Off on Tenant Engagement is Just as Vital in Warehouses

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »

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Enhancing the Employee and Tenant Experience Through Surveys

By Andrew J. Nelson / February 12, 2024 / Comments Off on Enhancing the Employee and Tenant Experience Through Surveys

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »

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Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

By Grace Hill / February 1, 2024 / Comments Off on Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping, particularly post-pandemic, companies say that stay interviews are helping to reduce turnover while increasing production and satisfaction among workers. As… Read More »

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8 Simple Steps That Will Make Onboarding Your New Software a Success

By Grace Hill / November 15, 2023 / Comments Off on 8 Simple Steps That Will Make Onboarding Your New Software a Success

Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust.   Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and… Read More »

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Raising Employee Engagement To Maximize Employee Retention

By Andrew J. Nelson / November 7, 2023 / Comments Off on Raising Employee Engagement To Maximize Employee Retention

In “Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery”, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the… Read More »

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CRE Power Plays: How To Actually Maximize Tenant Satisfaction

By Grace Hill / June 23, 2023 / Comments Off on CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction.   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »

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5 Proven Ways To Boost Your Resident Survey Response Rates

By Grace Hill / June 14, 2023 / Comments Off on 5 Proven Ways To Boost Your Resident Survey Response Rates

Best practices and timely tips to improve survey participation and inform your decision-making.   In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »

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A quality survey system keeps you in tune with your residents’ experience and satisfaction by equipping you with actionable insight and relevant data for tracking performance, identifying areas for improvement, and attracting new residents.

Focus On Resident Experience To Really Improve Survey Scores

By Grace Hill / June 2, 2023 / Comments Off on Focus On Resident Experience To Really Improve Survey Scores

Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »

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Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

By Grace Hill / May 11, 2023 / Comments Off on Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »

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Gain a Competitive Edge With Text/SMS Survey Delivery

By Grace Hill / April 17, 2023 / Comments Off on Gain a Competitive Edge With Text/SMS Survey Delivery

Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making… Read More »

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Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

By Andrew J. Nelson / April 10, 2023 / Comments Off on Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there is so much empty space available. In this environment, owners can gain a crucial market… Read More »

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Award Winning Properties: A Roadmap for Success

By Grace Hill / July 19, 2022 / Comments Off on Award Winning Properties: A Roadmap for Success

On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »

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