Tenant Retention Archives - Grace Hill

Tenant Retention

Tenant Engagement is Just as Vital in Warehouses

By Andrew J. Nelson / May 6, 2024 / Comments Off on Tenant Engagement is Just as Vital in Warehouses

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »

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Enhancing the Employee and Tenant Experience Through Surveys

By Andrew J. Nelson / February 12, 2024 / Comments Off on Enhancing the Employee and Tenant Experience Through Surveys

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »

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Leveraging AI in Commercial and Multifamily Real Estate

By Andrew J. Nelson / December 11, 2023 / Comments Off on Leveraging AI in Commercial and Multifamily Real Estate

A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend the technology to other aspects of property operations. The timing is opportune. As we summarized… Read More »

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Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

By Andrew J. Nelson / August 29, 2023 / Comments Off on Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that office… Read More »

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Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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CRE Power Plays: How To Actually Maximize Tenant Satisfaction

By Grace Hill / June 23, 2023 / Comments Off on CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction.   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »

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Recognizing Excellence in Real Estate Performance

By Andrew J. Nelson / May 17, 2023 / Comments Off on Recognizing Excellence in Real Estate Performance

Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range of benefits for organizations. This is true across most industries, but awards can be especially… Read More »

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Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

By Andrew J. Nelson / April 10, 2023 / Comments Off on Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there is so much empty space available. In this environment, owners can gain a crucial market… Read More »

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Retaining and Attracting Tenants in Today’s Tough Office Market Commercial Real Estate (CRE)

Retaining and Attracting Tenants in Today’s Tough Office Market

By Andrew J. Nelson / March 20, 2023 / Comments Off on Retaining and Attracting Tenants in Today’s Tough Office Market

COVID-19 has upended U.S. property markets in many ways, but three years after the pandemic began, the commercial office segment is taking the biggest hit. While almost every property type is experiencing its own challenges, the office sector is seeing the greatest long-term threat to tenant demand. Older buildings are the most vulnerable to occupancy… Read More »

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KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

By Grace Hill / January 25, 2023 / Comments Off on KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »

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Award Winning Properties: A Roadmap for Success

By Grace Hill / July 19, 2022 / Comments Off on Award Winning Properties: A Roadmap for Success

On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »

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What You Don’t Know About Tenant Satisfaction May Be Costing You

By Julie Gardner / October 5, 2021 / Comments Off on What You Don’t Know About Tenant Satisfaction May Be Costing You

The impact COVID-19 has had on commercial real estate is significant. However, not all shifts have been negative. According to Forbes, the pandemic has generated some innovative possibilities for the CRE market in 2021, including more affordable rental prices, smart building tech, and software specifically geared toward enhancing the tenant experience. But do technology and… Read More »

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