Trends & News Archives - Grace Hill

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The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily

By Grace Hill / September 26, 2023 / Comments Off on The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily

The entire world is buzzing about Artificial Intelligence (AI), and no industry more so than multifamily. When we talk about AI, we often include machine learning (ML) as well. ML is a collection of computer algorithms designed to initially perform a task and then become increasingly better at that task as it is repeated. Meaning… Read More »

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ChatGPT in Multifamily: What Property Managers Should Know

By Amelia Woolard / May 18, 2023 / Comments Off on ChatGPT in Multifamily: What Property Managers Should Know

Everywhere you turn, people are talking about ChatGPT. The tool is the fastest-growing app in history, earning 100 million users after just two months on the market. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we use artificial intelligence to get things done.  If you’re wondering where… Read More »

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Multifamily Moneyball: Little Things Add Up for Operators

By Stephanie Anderson / January 24, 2022 / Comments Off on Multifamily Moneyball: Little Things Add Up for Operators

Technology played a big role in multifamily’s response to the COVID-19 pandemic, but it is the operators who paid attention to the little things that positioned themselves for continued success.  In the 2021 NMHC OPTECH session “Multifamily Moneyball: A Home Run for Talent Management and Customer Experience,” panelists reviewed the subtle strategies and simple tech… Read More »

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Complying with President Biden’s Executive Order Protecting LGBTQ+

By Grace Hill / March 11, 2021 / Comments Off on Complying with President Biden’s Executive Order Protecting LGBTQ+

On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends those protections to other areas, including housing, making gender identity and sexual orientation protected under… Read More »

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How Grace Hill Met Industry Needs in 2020

By Grace Hill / December 16, 2020 / Comments Off on How Grace Hill Met Industry Needs in 2020

2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This year, we worked hard to provide you with the tools, resources and insights needed to keep properties operating, develop your teams and best navigate the changing environments in multifamily and commercial… Read More »

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