Customer Support
Sustainability and ESG standards have become increasingly important for real estate organizations. Managers must take ESG seriously and adopt best practices to keep their portfolios competitive. A key element of ESG is assessing how property managers and owners engage with their stakeholders, especially their tenants, residents, and employees.
For CRE organizations, conducting third-party surveys will increase your GRESB score and provide unbiased feedback on what matters most to your stakeholders – so you can invest in projects that directly impact overall satisfaction and renewals.
Benefits of ESG Initiatives
Differentiate Your Portfolio
Understand Stakeholder Priorities
Prioritize Investments
Increase Asset Value
What is ESG?
Environmental, social, and governance (ESG) is a term used to represent an organization’s environmental and ethical standards, along with its commitment to being a good corporate citizen.
ESG began in the 1970s with growing environmental awareness and broadened to include social issues in the 1990s. The concept evolved again in 2006 to include governance when the United Nations launched its Principles for Responsible Investment (UNPRI) reporting framework.
Why is ESG important for investors?
The real estate industry has seen increased pressure to adopt ESG best practices. The primary drivers of ESG reporting are not government mandates but encouragement from industry itself. Many leading organizations issue sustainability reports that focus on measuring environmental impacts, as well as social and philanthropic programs.
These voluntary efforts are widely adopted throughout the real estate sector largely due to competitive market pressures from socially-conscious tenants, clients, and investors.
Environmental
Initiatives to protect natural resources.
- Energy Consumption
- Air & Waste Quality
- Waste Management
- Carbon Footprint
Social
Treating internal and external stakeholders well.
- DEI Initiatives
- Customer & Employee Engagement
- Community Relations
- Data Protection
Governance
Management integrity and policies to avoid conflict of interest.
- Transparent Executive Compensation
- Diverse Leadership & Board
- Audit Controls
- Regulatory Compliance Programs
What is GRESB?
GRESB (formerly the Global Real Estate Sustainability Benchmark) is an internationally recognized industry-specific assessment that benchmarks an organization’s ESG efforts, including its processes, management, and portfolio performance. Because ESG initiatives have become more important to real estate industry stakeholders, benchmarks were developed to score an organization’s sustainability efforts.
What does GRESB measure?
GRESB scores an organization based on its processes, management, and portfolio performance in specific ESG focus areas. Key topics assessed include leadership, risk management, energy consumption, greenhouse gas emissions, and tenant and community engagement.
How to Increase Your GRESB Score
The GRESB framework measures many aspects of an organization’s ESG performance, including corporate policies, assets’ environmental impact, and engagement with stakeholders. Stakeholder surveys are a requirement for GRESB, but organizations can gain an additional point with a third-party engagement program.
KingsleySurveys is a trusted GRESB partner with over 35 years of experience serving the commercial real estate industry. Our team of experts helps clients execute successful engagement initiatives and provide the insights and reports needed for GRESB.
Gain Actionable Insights on Overall Tenant Experience and Perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property Management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
Watch this on-demand webinar to learn easy wins that impact sustainability and improve your GRESB score.
Mounting ESG regulations and industry pressures are pushing real estate managers to adopt evolving best practices. Do you have what it takes to keep your portfolio competitive?
"Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they’re doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves in the market."
Michael Aisner, RPA, LEED AP
Senior VP of Property Management at RXR Realty
