Customer Support
We help property management companies reduce risk, improve operational efficiency, and increase resident and employee satisfaction. By combining best-in-class training and policies with surveys, market data, mystery shopping, reputation management, and virtual leasing solutions, your team is part of a trusted cycle of improvement.
Talk to our team at the OPTECH 2026 and let us help your business improve operating performance!
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Meet the Grace Hill Team
Matt Cotter
Chief Executive Officer
Todd Harkness
Chief Revenue Officer
Kendall Pretzer
Chief Strategy Officer
Julia Crawford
SVP, Product Management
Willow Walker
VP, Customer Success
Charlene Campbell
Customer Success Manager
Carla Samford
Account Executive
Gina McIntosh
Account Executive
Jake Bulkowski
Enterprise Sales Director, HelloData
Connected Data. One Platform.
PerformanceHQ is Grace Hill’s award-winning platform that consolidates multiple solutions, empowering you to reduce risk, develop talent, boost efficiency, and improve property-level outcomes — ultimately strengthening your entire portfolio.
Intelligence+
Intelligence+
Ask the questions your teams need answered — and get direct answers in seconds.
- Ask performance questions in plain language.
- Surface training recommendations when gaps appear.
- Connect resident sentiment and market context in one view.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Realync Virtual Leasing
Realync
Virtual leasing and video tools to close leases faster.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Explore Multifamily Tools and Insights
Fair Housing Tool Kit (2026 Update)
Resident Turnover Cost Calculator
