Training Solutions | Grace Hill
Video Library
GH Logo White - Registered TM

Grace Hill Training Solutions

Watch this video to learn more about our Learning Management System (LMS) and engaging course content that helps multifamily teams maintain compliance, mitigate risk, reduce employee and resident turnover, and increase performance!

Explore more industry tools and insights here:

4 Innovative Ways To Create a Community Residents Love

By Grace Hill | February 20, 2024

Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer a comfortable and healthy environment, along with modern amenities. As competition tightens, multifamily property managers… Read More »

Enhancing the Employee and Tenant Experience Through Surveys

By Andrew J. Nelson | February 12, 2024

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »

Leveraging AI in Commercial and Multifamily Real Estate

By Andrew J. Nelson | December 11, 2023

A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend the technology to other aspects of property operations. The timing is opportune. As we summarized… Read More »

Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them

By Grace Hill | December 4, 2023

Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them   Change is inevitable, especially in the fast-paced world of multifamily real estate.  However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout.  With constant shifts in market dynamics, technology, and customer expectations, this… Read More »

8 Simple Steps That Will Make Onboarding Your New Software a Success

By Grace Hill | November 15, 2023

Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust.   Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and… Read More »

Raising Employee Engagement To Maximize Employee Retention

By Andrew J. Nelson | November 7, 2023

In a recent Grace Hill blog, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the building to their colleagues and thus… Read More »

Competitive Mystery Shopping Blog Real estate agent showing modern house to attractive couple

The Power of Competitive Mystery Shops in Multifamily

By Grace Hill | October 23, 2023

Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction.   In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing well-maintained properties and exceptional amenities but also on understanding and surpassing the expectations of… Read More »

Orientation vs. Onboarding: Do You Know the Difference?

By Grace Hill | October 17, 2023

Both are needed to successfully integrate new employees and retain top talent!   Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »

Scroll to Top