Online Reputation Management


Drive prospects to your communities

ReputationBuilder simplifies your view of the online world with a one-stop repository to help you monitor, manage, and enhance your online reputation.

ReputationBuilder allows you to:

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Enhance your online brand and protect your reputation

  • Review alerts and respond in bulk to online reviews quickly and easily
  • Ensure you won’t miss comments, posts, hashtags, or questions from residents and prospects with social listening reports
  • Identify and execute key operational changes with Pulse, our text and sentiment analysis engine

Focus your marketing efforts to capture leads and draw new residents to your communities

  • Measure your online presence for each community with the
 Local Brand Visibility (LBV) score, showing trends across 5 key
 areas: reviews, social, listings, search, and competitors
  • Track, analyze, and improve local SEO rankings from a single
  • Monitor user-generated media, with geo-location data, to spot
 problems before they go viral and incorporate resident
 feedback into your operations
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Streamline operations with easy-to-use tools in one convenient and intuitive platform

  • Give your team the tools to analyze, visualize, and interpret
 data to produce actionable insights with Analytics Studio
  • Ensure your listings are accurate and avoid duplication across
 hundreds of directories and search engines
  • Simplify communication with a dashboard view — a one-stop
 repository of information from diverse sources

ReputationBuilder by The Numbers


of renters indicated their leasing decision was influenced by online ratings and reviews*

*Per the 2020 NMHC/Kingsley Apartment Resident
 Preferences Survey


increase typically seen in local search appearances after one year of use


increase typically seen in click-to-call actions after one year of use

“The best word I can use to describe what it’s like to work with Grace Hill is ‘partnership’…. And I really appreciate how Grace Hill fits into our long-term vision.”


Jessica Fern

Director of Training and Development
FPI Management Inc

To learn more about our solutions, request a demo

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