Customer Support
Executing a successful survey involves more than just knowing the right questions to ask. Translating your responses into actionable insights is what really moves the needle.
Our on-demand portal includes intuitive dashboards, benchmarks, and robust reports that identify performance gaps, highlight your competitive advantages, and help you prioritize investments that reduce turnover. Plus, you’ll have a dedicated team of experts that present key findings with relevant benchmarks and recommendations to maximize your performance.
Uncover the Data You Need. Drive the Results You Want.
Visual Dashboard Analysis
Summary Email Digests
Detailed Results Reports
Consultative Results Presentation
Uncover opportunities with metrics you can see.
- Understand current performance at a glance with visual dashboards.
- Measure resident engagement with relevant benchmarks and KPIs.
- Connect poor survey ratings to specific property performance areas.
- Make investments that matter most to increase satisfaction.
- Export your survey results from PerformanceHQ to easily share with leadership and investors and for GRESB initiatives.
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Leverage AI Sentiment Analysis to instantly consolidate vast amounts of employee feedback and identify sentiment themes across your survey comments!
Proactive email alerts keep you informed.
- Set it and forget it email alerts ensure you are the first to receive feedback.
- Receive time-sensitive results with dynamic push reporting capabilities.
- Respond immediately to concerns and develop solutions before it’s too late.
In-depth assessment reports make sharing results easy.
- Review survey results for your properties and portfolio, along with key drivers of the data.
- Compare your results to relevant Kingsley Index benchmarks to understand how you stack up to your peers.
- Support ESG initiatives and increase GRESB score with our trusted third party engagement program reporting.
Custom results presentation with industry experts.
- Understand correlations within your data across properties, different management teams, and service providers.
- Receive industry insights, detailed comparisons, and strategic recommendations.
- Create meaningful action plans with our experts that will increase overall satisfaction and portfolio performance.
View our digital brochure to learn more about KingsleySurveys online portal and reporting!
“It’s one thing to say in your investment thesis that resident experience is an important part of the business strategy, but it’s another thing to measure, manage, and transparently report the results of resident sentiment with your investors.”
Thomas Stanchak
Director of Sustainability at Stoneweg
“I enjoy working with the dedicated KingsleySurveys team assigned to us. They provided the information we needed to report back to our clients and investors, as well as to industry surveys such as GRESB.”
Amy Campero
Senior Operations Manager at Principal Real Estate Investors
Get The Insights You Need to Improve Performance
Accurately Measure Engagement
Increase Renewal Rates
Mitigate High Turnover Costs
The Kingsley Index
Trusted Industry Benchmarking
- Gain a realistic assessment of resident, tenant, and employee satisfaction.
- Receive an unbiased perspective of portfolio performance compared to your competitors.
- Customize your Kingsley Index for strategic benchmarks of similar properties.
- Compare yourself to accurate benchmarks by property type, asset class, and geography.
Are you ready to get the actionable insights you need to improve performance?
Contact our team of survey experts today!
Resident Surveys
Reduce turnover with feedback collected from your resident lifecycle.
Tenant Surveys
Gain practical insights into the tenant experience on your properties.
Employee Surveys
Increase employee satisfaction and retention with Annual and Pulse Employee Surveys.
Client & Investor Surveys
Gauge perceptions, measure performance, and gather competitive intelligence.