KingsleySurveys Commercial Tenant Surveys - Grace Hill

KingsleySurveys Commercial Tenant Surveys

Capture feedback on the tenant experience and drive portfolio performance with the CRE industry’s most trusted tenant survey program.

Increase Tenant Retention. Reduce Turnover Costs.

KingsleySurveys can help you make decisions based on actionable data, versus gut instinct. Without understanding your tenants’ actual perceptions, it is difficult to know where to focus your time, resources, and investment. Our industry-leading tenant surveys provide unbiased feedback, you can more effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.

Gain quantifiable property and portfolio feedback to measure:

Overall Satisfaction

Satisfaction with Management

Property Recommendation

Renewal Intentions

Value for Amount Paid

Smiling woman working at front desk of an office.

Gain actionable insights on the overall tenant experience and perception of:

Overall Areas

  • NPS
  • Space Needs
  • Sustainability & ESG
  •  

Service Assessment

  • Property management
  • Leasing & TIs
  • Maintenance
  •  

Property Features

  • Amenities 

Tenant Surveys Raise Your ESG standards and GRESB score

Your Environmental, Social, and Governance (ESG) standards highlight your organization’s commitment to ongoing sustainability objectives. Responding to tenant sustainability priorities will improve tenant satisfaction and increase your GRESB score. 

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Tenant Surveys Designed to Benefit: 

Investment/Fund Managers

Owners/Operators

REITS

Property and Facilities Management Providers

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“Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they’re doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves in the market.”

Michael Aisner, RPA, LEED AP
SVP, Property Management, RXR Realty

Generic Surveys Just Don’t Cut It!

Our dedicated commercial team can customize your survey questions and branding to fit your portfolio's needs. Work with our experts for in-depth analysis of key findings, strategic recommendations, and next steps.  Plus, we compare your results to the Kingsley Index industry benchmarks, providing the insights you need to drive portfolio performance.

Survey Screen

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Employee Survey Program

Employee engagement matters! Retain and attract top talent by understanding employee needs and perception of your organization. Improve overall engagement, tenant satisfaction, and productivity by fostering a culture of belonging.

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Client and Investor Surveys

Understand stakeholder sentiments and take action. Improve client relations and service offerings with unbiased insight into customer experience. Leverage survey data to gain a competitive advantage in the market and appeal to additional investors.

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