Customer Support
We help property management companies reduce risk, improve operational efficiency, and increase resident, tenant, and employee satisfaction. By combining best-in-class training and policies with surveys, mystery shopping, reputation management, and virtual leasing solutions, your team is part of a trusted cycle of improvement with Grace Hill solutions.
Plus, enter our faux apartment where you can learn how to record the perfect video tour! Talk to our team at Apartmentalize and let us help your business improve operating performance this year.
Already a Grace Hill customer? Schedule time to meet with your Customer Success Manager at the show!
Meet With the Grace Hill Team
Let’s chat over coffee — our treat! Stop by booth #1235 or schedule a quick meeting.
Kendall Pretzer
Chief Executive Officer
Todd Harkness
Chief Revenue Officer
Matt Weirich
Executive Vice President
Krisann Gaiko
SVP, Content Strategy
Traci Johnson
Chief Marketing Officer
Chris Fontan
Chief Technology Officer
Julia Crawford
SVP, Product Management
Amy Cortez
VP, Sales
Willow Walker
VP, Customer Success
Tami Criswell
VP, Enablement, Content Strategy
Policy, Training, and Assessment Solutions That Drive Performance
Training
Training
Trusted by over 2,800 companies, Grace Hill provides the tools you need to confidently educate employees and reduce organizational risk.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Realync Virtual Leasing
Realync Virtual Leasing & Video
Struggling to stand out in a crowded market? 99% of renters say they want to see the exact unit they’ll rent, wanting to see specific unit details and layout. However, leasing teams struggle to capture and convert leads because they lack the tools needed to offer the personalized, unit-level experiences they crave.
That’s why more multifamily marketers are choosing Realync, innovative video and virtual leasing solutions that make resident tours and communication a breeze!
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
