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How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

 A Q&A With Traveling Facilities Operations Specialist Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were…

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Creating an Employee Centric Culture

Putting People First: How To Create An Employee-Centric Culture

When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in…

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What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

How digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management relies…

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Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a recent whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that…

Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical…

How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make…

How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable…

CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers…

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Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their…

What Is ORM: Unlocking Your Digital Reputation

Online reputation management, or ORM, is a growing area of interest for real estate companies, so many people are starting to ask the question: What is ORM, and what does it look like in multifamily? If you’re unsure about what ORM is and why it matters, take note because it is an increasingly important tool…

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Grace Hill Celebrates Juneteenth: Empowering 200 People with Knowledge and Promoting Equity

What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the  Union Army General, Gordon Granger, arrived in Galveston, Texas, in 1865, to announce that the Civil War had ended and enslaved individuals were now free….

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