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4 Innovative Ways To Create a Community Residents Love

Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer a comfortable and healthy environment, along with modern amenities. As competition tightens, multifamily property managers…

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Enhancing the Employee and Tenant Experience Through Surveys

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year…

Leveraging AI in Commercial and Multifamily Real Estate

A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend the technology to other aspects of property operations. The timing is opportune. As we summarized…

Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them

Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them   Change is inevitable, especially in the fast-paced world of multifamily real estate.  However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout.  With constant shifts in market dynamics, technology, and customer expectations, this…

8 Simple Steps That Will Make Onboarding Your New Software a Success

Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust.   Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and…

Raising Employee Engagement To Maximize Employee Retention

In a recent Grace Hill blog, I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants are more likely to renew their leases. They are also more likely to recommend the building to their colleagues and thus…

Competitive Mystery Shopping Blog Real estate agent showing modern house to attractive couple

The Power of Competitive Mystery Shops in Multifamily

Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction.   In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing well-maintained properties and exceptional amenities but also on understanding and surpassing the expectations of…

Orientation vs. Onboarding: Do You Know the Difference?

Both are needed to successfully integrate new employees and retain top talent!   Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not…

Grace Hill Kris Vaughn Breast Cancer Awareness

Prevention, Awareness, and Consistency

Kris Vaughn’s Journey With Breast Cancer   October is here, and my mind is filled with the memories of my recent journey with breast cancer. It has been exactly one year since I received the news that no one wants to hear. I can still remember that day, faced with the realization that my life…

AI Impact on Multifamily Black realtor and happy couple sealing deal by shaking hands

The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily

The entire world is buzzing about Artificial Intelligence (AI), and no industry more so than multifamily. When we talk about AI, we often include machine learning (ML) as well. ML is a collection of computer algorithms designed to initially perform a task and then become increasingly better at that task as it is repeated. Meaning…

Refocus Residence Experience MaintenanceBlog

How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

 A Q&A With Traveling Facilities Operations Specialist Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were…

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