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Multifamily Moneyball: Little Things Add Up for Operators

Technology played a big role in multifamily’s response to the COVID-19 pandemic, but it is the operators who paid attention to the little things that positioned themselves for continued success.  In the 2021 NMHC OPTECH session “Multifamily Moneyball: A Home Run for Talent Management and Customer Experience,” panelists reviewed the subtle strategies and simple tech…

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Hiring and Retention: The New Battleground for Multifamily

It’s being called the “Great Resignation.” Many members of the U.S. workforce who left their posts for various reasons during the pandemic have yet to resume employment, and employers are clinging tenuously to their current staff.  While multifamily has weathered COVID-19 admirably, it hasn’t been immune to the recent talent shortages. The 2021 Apartment Visionaries…

Grace Hill’s Product Suite is More than Just Employee Training

Companies exploring learning management systems (LMS) find Grace Hill to be a comprehensive solution that helps them expand their learning objectives for employees across their workforce. By adding Grace Hill’s PolicyPartner, which provides a library of customizable policies and procedures, and Validate, its mystery shopping component, to a traditional online learning mix, customers experience more…

It’s Time To Go ‘All-In’ on the Employee Experience

The apartment industry is certainly “all in” when it comes to providing an optimal resident experience. And why shouldn’t it be? Renting as a lifestyle choice has never been more desirable, and rising rents and strong occupancy are driving performance. But facing one of the toughest job markets they’ve ever seen, apartment operators today are…

Federal Vaccine Mandate Has Apartment Companies Strategizing Employee Policies

Update: On Thursday, January 13, the United States Supreme Court invalidated the Occupational Safety and Health Administration (OSHA) COVID-19 Vaccination and Testing Emergency Temporary Standard (ETS). The ETS was initially scheduled to take effect in December 2021 and had been on hold while under judicial review.   Grace Hill spoke to three firms about their…

The OSHA Vaccine Mandate: What Employers Need to Know

Update: On Thursday, January 13, the United States Supreme Court invalidated the Occupational Safety and Health Administration (OSHA) COVID-19 Vaccination and Testing Emergency Temporary Standard (ETS). The ETS was initially scheduled to take effect in December 2021 and had been on hold while under judicial review.   The Occupational Safety and Health Administration (OSHA) has…

Vision New Admin Experience Now Live!

We are excited to announce that the Administration portion of Vision’s New Admin Experience is now live! The New Admin Experience is an example of Grace Hill’s ongoing commitment to bring you powerful software tools that make your job more efficient and streamlined as we work towards a unified, integrated platform. Vision is the essential…

5 Secrets to Mastering the Dreaded Housing Credit Rules

By Elizabeth Moreland, NCP-E, SCS, HCCP, SHCM, FHC   To say Housing Credit compliance is difficult would be an understatement. There is so much to learn, comprehend, and execute, and the rules are just plain complicated. Add in the state-specific rules, numerous gray areas, and the likelihood of other programs being on your property, and…

New De-Escalation Course and Boosters Now Available in Vision

We’ve been hard at work building new resources to help property management employers navigate the upcoming vaccine mandate implementation. Our latest training release gives learners practical skills for diffusing tense situations in a constructive and positive way.  The De-Escalation Course and Boosters contain communication strategies designed to reduce tension and remove communication barriers in conflict…

What You Don’t Know About Tenant Satisfaction May Be Costing You

The impact COVID-19 has had on commercial real estate is significant. However, not all shifts have been negative. According to Forbes, the pandemic has generated some innovative possibilities for the CRE market in 2021, including more affordable rental prices, smart building tech, and software specifically geared toward enhancing the tenant experience. But do technology and…

Training & Policies to Review Prior to Vaccine Mandate Implementation

Last week we discussed actions property management employers can take while waiting for the new federal vaccine mandate to be finalized. As we mentioned, the mandate will likely impact many of your organization’s processes, such as recordkeeping, confidentiality, reasonable accommodations, and more. While it’s too soon to implement a vaccine policy, now is a great…

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