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Focus On Resident Experience To Really Improve Survey Scores
| Grace Hill
Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property…
Blog Articles
7 Things To Know About Apartmentalize 2023
Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As multifamily’s largest annual event, some things change from year to year, and I have outlined…
Beyond Tokenism: 5 Ways Organizations Can Create Real Inclusivity for LGBTQ+ Employees
Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn’t quite fit. It took me over 30 years to realize I was non-binary, and discovering the language and community that allowed me to explore my identity has been life-changing. As a…
Intersectionality, Ableism, and Breaking the Glass Ceiling
People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are but does not by any means define them solely. “Why do we see disability differently…
ChatGPT in Multifamily: What Property Managers Should Know
Everywhere you turn, people are talking about ChatGPT. The tool is the fastest-growing app in history, earning 100 million users after just two months on the market. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we use artificial intelligence to get things done. If you’re wondering where…
Recognizing Excellence in Real Estate Performance
Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range of benefits for organizations. This is true across most industries, but awards can be especially…
2023 Stevie Awards Recognize Grace Hill as Top Performer in Real Estate, Marketing, and Social Responsibility
Grace Hill is proud to announce the company was the recipient of not one, not two, but three 2023 Stevie Awards including Company of the Year, Marketing Team of the Year, and Corporate Social Responsibility Program of the Year. Created in 2002, the Stevie Awards are one of the leading and most-coveted awards for businesses,…
Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results
Why Resident Surveys Are Essential for Creating a Thriving Community As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in…
Why Online Reputation Management Matters In Multifamily
Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase. Most of us (95%) read reviews before making a purchase, and 58% of us will actually pay more for a product, service, or experience with stellar ratings. This buying behavior…
Gain a Competitive Edge With Text/SMS Survey Delivery
Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making…
Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability
In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there is so much empty space available. In this environment, owners can gain a crucial market…
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