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3 Key Strategies to Ensure Effective Policies

Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your company policies also has to be unsettling. These policies matter at a time when the challenging job market has companies needing to hold on tight to their employees, and CRE owners…

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Staying Compliant With Fair Housing in an Ever-Changing Environment: What Apartment Operators Need To Know in 2022

Apartment companies’ attention to fair housing training needs to occur during more than just April. And while April is Fair Housing Month, this training is crucial year-round to ensure that both new and experienced workers at every level and department are not liabilities. Fair housing issues require updated policies and procedures every year. It is…

Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

Casual, regular one-on-one meetings help managers and employees develop healthy working relationships. HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping and this highly competitive job market environment, companies…

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ESG, GRESB & Reporting: Unpacking Critical Insights for Owners and Operators Part 2

As a real estate owner or operator, if you haven’t been asked about ESG yet, you will be soon.  Environmental, social, and governance (ESG) policies, processes, and programs are increasingly viewed as a proxy for good management. ESG efforts often reduce risk and enhance engagement with tenants, residents, employees, community leaders, and investors. As such,…

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The Importance of a Strong and Secure Password

You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And year after year the data show that, in general, people are using the same weak,…

ESG, GRESB & Reporting: Unpacking Critical Information for CRE Owners and Operators

Environmental, Social, and Governance (ESG) is coming at us like a tsunami, according to the top economist at a leading U.S. real estate investment services firm who spoke at a real estate industry conference in January.  If you thought 2020 and 2021 were critical years for ESG in real estate, 2022 will be the year…

blog post apartment preferences driven by remote work

Apartment Residents’ Preferences Driven by Remote Work

Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled apartment operators to thrive, according to the Grace Hill/NMHC 2022 Renter Preferences Survey Report, which featured input from 221,000 renters living in 4,564 communities nationwide, with data available in…

Property Performance for Smaller Operators

Property Performance: Best Practices for Smaller Operators

In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies are working with distinct advantages. They have bigger budgets and operating margins, and more resources at their disposal. They generally have more money for payroll and technology, and through…

Face It: Monitoring for Cyberattacks Is a New Way of Life

As the level of hacker sophistication advances, apartment companies must remain vigilant with consistent employee training and monitoring. Remote work has become commonplace at the corporate level for many national apartment operators. And while security protocols might have been in place for years – even before the pandemic – wise companies are re-evaluating their policies…

Data Connection: Associate Retention Drives Resident Renewals

Resident satisfaction and renewal rates are primary drivers in property performance. While several factors go into those particular data points, multifamily operators looking to improve resident retention may want to first focus their efforts on employee satisfaction.  It may sound secondary, or even backward, but there is an undeniable correlation between associate turnover and resident…

Multifamily Moneyball: Little Things Add Up for Operators

Technology played a big role in multifamily’s response to the COVID-19 pandemic, but it is the operators who paid attention to the little things that positioned themselves for continued success.  In the 2021 NMHC OPTECH session “Multifamily Moneyball: A Home Run for Talent Management and Customer Experience,” panelists reviewed the subtle strategies and simple tech…

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