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BROCHURE Quarterly Mystery Shopping Reporting Guide Empower your team with valuable insights that improve performance and leasing conversions! Grace Hill includes powerful reporting tools with our Quarterly Mystery Shopping programs, making it easy to manage shops and assign upskill training for your team. Download this guide that outlines a few of our most popular administrative… Read More »

FLYER Meet Gracie: AI Chatbot Your Onsite Policy Guide Gracie is available 24/7 to provide quick, clear responses to any policy-related question! Now available in PerformanceHQ, Gracie delivers precise and consistent answers based on your company’s policy content, helping employees save time and avoid mistakes. Your team has to be prepared for anything, and the… Read More »

BROCHURE CRE Survey Tools and Benchmarks The link between tenant satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase portfolio performance and NOI. Download this brochure to find out how our comprehensive survey tools and… Read More »

BROCHURE Multifamily Mystery Shopping Programs Improve performance with a mystery shopping package from Grace Hill! Whether you want the convenience of our Quarterly Program or the flexibility of the Annual Package, you are sure to find the solution that works best for your business. Download this guide to learn how Grace Hill’s Mystery Shopping programs… Read More »

BROCHURE Kingsley Excellence Awards Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction and provides the winners with everything they need to promote their achievement. Download this brochure to learn more about the Kingsley Excellence Awards program. Download… Read More »

BROCHURE Mystery Shop Types Grace Hill has the solutions you need to evaluate your team’s leasing performance. By getting feedback from real-world customers, you can identify areas where your team excels and areas where they need improvement. Our mystery shopping programs include internet, phone, onsite, virtual, and self-guided shopper evaluations – capturing comprehensive and accurate… Read More »

EBOOK The Digital Doorway:  How Multifamily Can Embrace The Online Leasing Experience This ebook explores the importance of creating a positive online leasing experience, along with practical tips for multifamily operators who want to transform their digital presence to attract and retain residents. Download to get started and transform your property’s online experience! Download Now

INFOGRAPHIC Top 10 Hiring Red Flags For multifamily property managers, having the right people on your team is crucial to your success, but choosing the best candidate can be daunting. Download this brochure to learn how Grace Hill multifamily training solutions can help you avoid these 10 hiring mistakes to ensure your team is top-notch.… Read More »

BROCHURE Create a Cycle of Improvement Grace Hill has provided trusted real estate technology for nearly 25 years. When you combine our best-in-class training and policy manuals with our survey, mystery shopping, and reputation management solutions, you can create a cycle of continual improvement within your organization. Download this brochure to learn how these powerful… Read More »