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Grace Hill Acquires The Shadow Agency to Leverage Mystery Shopping Expertise Move positions Grace Hill to expand and evolve solutions for the multifamily industry. Irving, T.X. – July 24, 2024 – Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the acquisition of The Shadow Agency,… Read More »
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Top reasons why your virtual leasing program may not be living up to its full profit potential.
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Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily leaders in various roles often find themselves juggling a multitude of responsibilities. However, this high-pressure… Read More »
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As mask mandates and other restrictions are lifted across the U.S. and beyond, policy makers continue to acknowledge falling COVID-19-related cases and hospitalization rates. Therefore, return-to-office workplace policies are also being revisited, revised and introduced to employees. Never has this been more vital, as more employees today prefer – and are even demanding – work-from-home… Read More »
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Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase. Most of us (95%) read reviews before making a purchase, and 58% will actually pay more for a product, service, or experience with stellar ratings. This buying behavior is no… Read More »
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Enhancing performance through continuous employee improvement Is it a loop or a straight line? Measuring employee performance and investing in team member development leads to noticeable returns When assessing influences on portfolio outcomes, where do you start? There is more to the results than just income and expenses. Understanding the dynamics behind portfolio performance… Read More »
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Segmenting information into smaller pieces lets learners process and understand information more easily.
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Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter? Online reputation management is how companies protect and improve their reputations. It has become an increasingly important tool for property managers who want to… Read More »
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Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »
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Grace Hill’s 2019 Training Benchmark Report provides insight into current trends in the multifamily industry.
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