Customer Support
Turning Data Into Action!
Explore the unified platform that offers a strategic analytics advantage, not just another report.
Fragmented reporting, disconnected systems, and manual analysis make it nearly impossible for multifamily operators to get a clear picture of what drives performance.
PerformanceHQ unifies your performance data in one award-winning platform. With connected data and built-in dashboards, operators can get the clarity they need to drive results.
PerformanceHQ goes beyond surface-level metrics to ensure nothing slows you down.
Your Teams Don’t Have Time To Dig for Answers.
The Cross-Product Analytics Dashboard centralizes your performance data, giving executives and onsite teams a roadmap for success.
Instead of chasing data, operators get a unified, connected view that brings together training, mystery shopping, and resident survey data into one clear, intuitive dashboard — finally showing how these pieces work together to influence property and portfolio outcomes.
Spot Portfolio Trends Faster
Our easy-to-understand dashboards help you see emerging issues or strengths across your portfolio faster than ever.
With color-coded visuals, focused views, and filters by region, state, or location, you can quickly measure performance and uncover trends that drive success.
Role-Based Dashboards for Every Team
With role-based, intuitive workflows, everyone gets the information relevant to their position.
Executives can receive a high-level snapshot to share with investors, while operators can get actionable property-level insights that help them prioritize with confidence!
Stay Ahead of Risk
The Compliance Dashboard gives you an immediate view into training and policy gaps, helping you surface what needs attention before it becomes a costly liability.
No complex analysis. No guesswork. Just clarity.
PerformanceHQ’s Strategic Advantage
Unified Platform
Consolidates Grace Hill’s best-in-class solutions into one seamless experience.
Connected Data
Delivers enhanced analytics and reporting to improve property and portfolio results.
Personalized Experience
Enhances employee engagement and improves performance.
Streamlined Administration
Saves time, reduces risk,
and scales as your portfolio grows.
Integrated AI Tools
Transforms data into action and gives your team a competitive edge.
"PerformanceHQ gives our teams full-scale visibility into performance — all in one place."
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"I've been playing with the Analytics Dashboard more. I just want to THANK YOU for making it easier to do my job with this data!"
Paul Matubang
Sales Trainer and Performance Manager at AMC Living
"I can’t wait to start tying those analytics together to show real power in performance from training."
Jessica Dodge
Director of Employee Development at Harbor Group
"It’s been a game-changer for creating efficiencies for our team. Having everything in one centralized platform that’s easy to navigate, easy to push content out, and easy to edit really creates a user experience that’s helpful for people at all levels."
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
Connected Data. One Platform.
Analytics
Visual Analytics Dashboard
Understand your team’s training performance with color-coded visuals and intuitive scorecards that make it easy to quickly address issues and stay on track. With our Training Risk Calculator, you’ll build a more confident workforce that promotes operational success and protects your properties.
Intelligence+
Intelligence+
Turn performance data into prioritized action. Intelligence+ uses AI to surface priorities, answer questions, recommend training, and bring market context into the same conversation.
HelloData
HelloData
Resident Surveys show how residents feel. HelloData shows how you compare, with real-time rents, concessions, and amenities for your closest comps. Intelligence+ reads both together, so a soft score is never just a number and your teams know whether it's a service issue to fix or a pricing gap to close.
Action Plans
Action Plans
Action Plans in PerformanceHQ turn resident feedback into specific, trackable tasks for each community, pre-filled with Grace Hill's recommended next steps. Assign owners, set deadlines, and monitor progress in one place so insights actually lead to action.
Compliance Tracking Dashboard
Compliance Tracking Dashboard
Capture training compliance performance in real time without running a report! Quickly drill down into the data to highlight training compliance performance for specific properties, positions, or individuals.
Mystery Shopping Dashboards
Mystery Shopping Dashboard
Get a clear picture of service quality across your portfolio with the Mystery Shopping Dashboard, only in PerformanceHQ! Easily spot trends, benchmark performance, and identify areas to elevate your lead-to-lease experience with essential metrics.
Employee Dashboards
Personalized Employee Dashboards
Promote compliance with personalized dashboards where employees can easily see required, newly released, and recommended training in a single view. Plus, they can access their training "favorites" without having to search. Include company announcements, social feeds, videos, and more!
