Customer Support
It’s not always what you say, it’s how you say it. Your maintenance team expects you to provide expert guidance. They also want to be reassured that joining your company was the right decision. A hint of uncertainty in your onboarding can have them looking elsewhere and jumping ship.
Join Grace Hill’s Stephanie Anderson, Senior Director, Communications & Social Media, and our panel of industry experts featuring Mark Vanderhoof, Director of Maintenance Content, Grace Hill, Inc.; Tara Samuels, Founder & Chief Networking Officer, A.M.P.; Paul Rhodes, Director of Maintenance Operations, The Life Properties; and Adrian Danila, Regional Director of Maintenance, Lessen. In this webinar you’ll discover:
- How to make your employees feel “seen & heard” from day one
- Simple exercises to convey appreciation and improve employee retention
- Strategies to create a visible and momentous career path
- Practical solutions designed to solve the maintenance labor shortage
Explore more industry tools and insights here:
A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace
Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness is more important than ever. Since 2020, mental health concerns have taken center stage, with…
Empower Residents and Equip Techs: An Innovative Two-Part Plan for Maintenance Success
All harassment is illegal, but sexual harassment warrants special consideration.
Assistance Animals in Multifamily Housing: Your Questions Answered
Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO of Katie Rigsby Inspires LLC provided much-needed answers and clarity to attendee questions. Let’s dive…