Customer Support
Industry-Specific Policies That Empower Your Team
Mitigate risk by ensuring employees can access up-to-date policies at any time, on any device.
Improve Performance and Compliance
Empower your team with comprehensive, industry-specific policies, accessed through PerformanceHQ, our new technology platform! Mitigate risk by ensuring everyone understands your expectations and can easily access policies at any time, on any device.
Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort!
Standardize Policies
Improve Performance
Get Ongoing Updates
Mitigate Risk
Meet Gracie: AI Chatbot
Your Onsite Policy Guide
Gracie is available 24/7 to provide quick, clear responses to any policy-related questions! Now available in PerformanceHQ, Gracie delivers precise and consistent answers based on your company’s policy content, helping employees save time and avoid mistakes.
Policies That Drive Performance
Get a jump start on setting up your policies! We use more than 25 years of industry-specific policy expertise to help save you months of creating policies. Grace Hill has 18+ manuals of plug-and-play policies, job descriptions, and forms - all customizable to suit your specific needs!
- Emergency Procedures
- Leasing & Marketing
- Tax Credit Compliance
- Job Descriptions
- Manager Guide
- Corporate Accounting
- Maintenance
- Management & Operations
- Student Housing
View our online catalog to see the complete list of our Policies!
When Policies Are Hard to Find
2x
More Likely Not To Be Followed
1.6x
Employees More Likely To Observe Misconduct
50%
Employees More Likely To Report Misconduct
*Gartner Compliance Guidance Imperatives Survey, 2020
Stay Compliant. Reduce Risk.
- 1000+ policy designs to jump-start compliance.
- Rest assured, policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- Version history shows policy details at the time of acknowledgment.
Ensure Employees Get the Right Policies at the Right Time
Effortlessly assign policies based on property type, location, and expectations of the position. Protect your people (and your assets) by providing employees with policies that are relevant and specific to their needs.
- Automated Assignments
- Secure Acknowledgements
- Historical Compliance Reporting
“Our employees absolutely love Grace Hill's policy management and say it's so great and easy to use.”
Natalie Cavaliere
Corporate Trainer at Cambridge Management Services, LLC
“We've been able to streamline our policies and procedures to allow our team members immediate access to consistent, up-to-date information.”
Jackie Rhone
Senior Managing Director at Greystar
“Making the decision to implement a Policy and Procedure Manual for our company was much easier with the help of Grace Hill. The process from start to finish was awesome, and I cannot give praise enough for the team that I worked with and the ease in being able to put it all together.”
Kay Beller
Property Coordinator at Waldron Enterprises, LLC
"I cannot recommend Grace Hill enough! The process has been flawless from the beginning, starting when the Grace Hill team was just learning more about Bayshore, to in-person walkthroughs of policies and procedures, and final customization and editing."
Julie Vassic
Director of Human Resources at Bayshore Properties
"We greatly value the ability to have everything housed in one accessible place, with admins having the ability to edit and launch policies/procedures on the move — and replace paper policy binders."
Linzzie Wallace
Manager of Procurement and Mobilization at CA Ventures
Risk Mitigation Made Easy
Leverage support from our policy experts to maintain compliance. We understand your business and what's needed to protect you from liability.
1CPR News, 2019
2HUD, 2023
3Holman Schiavone, 2021
Elevate Policy Administration
- Admin features offer employee authentication and increased content security.
- Easily create policy acknowledgement reports with compliance and engagement insights.
- Capture compliance performance in real time with our visual compliance dashboard.
- Drill down into the data for specific property, position, or individual performance.
Maximize Employee Performance
- Quickly find the policies you are looking for with enhanced "fuzzy" search capabilities.
- Customize policies and manuals to suit your needs.
- Access personalized dashboards in PerformanceHQ from any device.
Maintain High Standards
- Create a culture of consistent, policy-driven behavior to achieve high standards.
- Drive asset performance with policy reporting insights.
- Leverage system features and new policies with consultation from a dedicated support team.
- Connect policies with training to ensure awareness and understanding.
Policies That Deliver Peace of Mind
- Legal monitoring provided for up-to-date policies to maintain compliance.
- Easy-to-use for employees, easy-to-manage for admins.
- Central hub for all the essential documents means outdated forms are gone forever.
Bring Training and Policies Together
Set your team up for success by connecting your Training and Policies together in PerformanceHQ! Seamlessly tie courses with established policies that meet industry standards. Plus, you can easily collect secure, digital policy acknowledgements after training is complete!
Download the Policies Brochure
Ready to take the next step? Download our policy brochure now to learn more. Share it with your colleagues and contact us for a live, personalized demo!
Managing commercial real estate? We've got you covered!
Grace Hill has helped turn policy management from a burden into a strategic advantage for top CRE organizations. Learn how you can improve your portfolio performance and standardize your organization’s policies to maintain regulatory compliance and reduce liability.
Get a Demo of Grace Hill's Policy Management
Learn More About Grace Hill’s Full Suite of Solutions
Training
Complete multifamily training content from industry experts.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
Credentials & CECs
Attract top talent by investing in employee education and career development.