Commercial Solution

Improve Property and Portfolio Performance Through Data and Actionable Insights

Feedback from stakeholders drives business performance

Grace Hill’s Commercial Solution helps identify, track, and improve key operational areas of performance by engaging directly with all your stakeholders, including tenants, employees, investors, and brokers to generate valuable data and actionable insights. As a result, customers realize a significant set of business outcomes, such as:


Increased Tenant Renewal


Mitigation of Risk


Elevated Property Performance


Increased NOI


Enhanced Portfolio Value

Our Best-in-Class Solution

KingsleySurveys + KingsleyIndex™

Comprehensive commercial property surveys and industry benchmarking

  • Survey programs covering tenants, employees, investors, and brokers, with expert consultative services and support

  • Portfolio benchmarking data from over 200 customers worldwide — by property type, asset class, and geography

  • Data-rich portal makes it easy to manage the entire process, with access to real-time results and detailed analysis and reports
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Serving Multiple Sectors

ACE Surveys 1

Web-based survey programs types:

Tenant Surveys: To evaluate and benchmark tenant perceptions and renewal intentions across a portfolio of commercial properties.
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ACE (Assessing the Customer Experience) Surveys: For single or small commercial portfolios (fewer than 20 properties)
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Employee Engagement Surveys: To assess and benchmark employee engagement, productivity, quality, loyalty, and commitment.
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Client/Investor Surveys: To gauge client and investor perceptions, gather competitive intelligence, and benchmark to industry peers.
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The Kingsley survey program helps asset managers focus on tenant satisfaction, which ultimately drives asset value through tenant retention and the ability to increase rental rates.

Bob Lewis

Managing Director

By the Numbers


Add These Solutions For Added

Operational Performance

Operating Procedures


Enhanced policy management for risk mitigation and operational excellence

  • Powerful and easy-to-use tools for creating, managing, and distributing policies to ensure employee engagement

  • Expert consultation to tailor policies and procedures to meet the specific needs of your properties and portfolios

  • Extensive policy library covering key vertical industries and subject areas, from leasing and maintenance to operations and management

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Superior learning management system for enhanced professional development

  • Combines essential online training programs with powerful, yet easy-to-use administration tools
  • Results-driven courseware developed using adult learning science to increase comprehension and retention
  • Configurable and scalable to integrate with other property and portfolio management systems and software

Our Latest Thinking

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To learn more about our Commercial Solution, contact us:

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