Seeing Is Believing
Get started with a video mystery shop — on us!
Request a Demo
We are so confident your experience with Grace Hill mystery shopping will be a game changer for your business; we are including one free* with purchase!
See your property and team through the eyes of your prospects and residents with our easy-to-administer, discrete mystery shopping programs designed specifically for multifamily property managers like you.
Our highly trained multifamily mystery shoppers are ready to deliver unbiased performance evaluations based on their recorded experience. With more than 32k shops completed quarterly and a 92% on-time completion rate, you are sure to meet your performance evaluation goals!
Gain Actionable Insights With a FREE Video Shop!
Mystery Shopping provides clear, actionable insights that help:
- Drive performance improvement
- Boost customer satisfaction
- Deliver a more consistent experience
- Increase move-ins and renewals
“Mystery shopping helps me see where employees are hitting the mark and where they are missing the mark so I can target training instead of wasting my time and theirs on skills they’re already good at.”
- Elaine Kozloski
Director of Training
Contact us today to request a demo and speak with an expert to help you build the program that will best fit your business!
*New mystery shopping customers only. Offer includes one (1) free video shop with purchase of an on demand or quarterly shop program. Must meet minimum purchase requirements. Cannot be exchanged for a different shop type. Limit one per organization. Grace Hill reserves the right to choose the shop market and location to ensure availability.