Customer Support
Grace Hill understands that small mistakes can lead to big problems in every multifamily organization. We are excited to show you how to mitigate risk with an online solution that’s easy to use and manage. We understand the industry and can't wait to help take your policies to the next level!
"Gracie makes it really easy. If you’re not exactly sure what you’re looking for, you just type that information in, and she looks through all the systems for you."
Welton McCrary
Director of Property Management at Perennial Properties
"Having Training and Policies under PerformanceHQ gives us a centralized platform where our employees can go to find anything they need. It helps our training team, HR team, operations, and our onsite teams."
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
“With all the legislative and Fair Housing changes, I’m not the subject expert — but I can rely on Grace Hill to keep us compliant and prepared.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"PerformanceHQ has been a seamless transition for our teams with a more user-friendly interface that has been able to enhance our team's efficiency and engagement. The addition of Gracie has also been a game changer in allowing our teams to provide self-help by quickly finding policies and procedures!"
Bryan Kulbacki CAM, CAPS
Training Director at Berger Communities
"Just having one place where users can see and acknowledge policies has been a huge win for us."
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
Explore More Policy Tools & Insights
Partner Spotlight: Getting Pet Policy Right with PetScreening
Grace Hill's Jen Tindle sits down with PetScreening's Arlene Mayfield to unpack where multifamily teams get pet policy wrong, what it costs, and how embedded training in PerformanceHQ closes the gap.
Multifamily Performance Platform: Solutions Brochure
See how Grace Hill connects training, surveys, policies, and market data into one platform that surfaces priorities and improves performance.
Multifamily Performance Management: Platform Overview
Stop drowning in disconnected data. Grace Hill connects training, surveys, and policies to surface what drives property performance.