Changes to the Customer Service Series that Impact Learners - Grace Hill
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Important Information About Changes to the Customer Service Series that Impact Learners

Posted on July 7, 2017

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We’ve been providing regular updates since the beginning of June on the next generation of courseware that Grace Hill is launching. This next-generation content features a complete update to our courses, to bring you a simplified, engaging experience, narration, live video, interactive practice scenarios and an improved quiz feature.


We’re rolling out new courses each week, with most updated courses simply replacing those that learners were assigned but have not yet begun. For our top 20 most-used courses, however, we are requiring learners who are still in progress on a course to start the new course from the beginning upon launch. A full list of these top courses with cutover dates is included at the bottom of this post.


In preparation for the updates, you can learn more about the next generation of content by watching this video:



You can also watch a recording of a recent update webinar featuring detailed information on the schedule of changes and how they will impact Admins and learners.


We’ll continue to keep you updated as the cutover dates get closer. We are looking forward to providing you with the most engaging and up-to-date content possible.


Weekly Schedule of Upcoming Course Changes:

Week of July 24

Dealing With Difficult People

Dealing With Difficult People – Spanish

Business Ethics

Maintenance For Office Staff


Week of July 31

Drug-Free Workplace

Drug-Free Workplace – Spanish

Drug-Free Workplace (Supervisor Version)

Curb Appeal

Defeating the Mold Monster

Defeating the Mold Monster – Spanish

Sexual Harassment

Sexual Harassment – Spanish

Sexual Harassment for Supervisors

Fair Housing II


Week of August 7

Fair Housing II – Spanish

Workplace Diversity

Workplace Diversity – Spanish

Workplace Diversity (Supervisor Version)

Workplace Diversity (Supervisor Version) – Spanish

Fair Housing

Fair Housing – Spanish

Fair Housing for Maintenance

Fair Housing for Maintenance – Spanish


Jorge Caicedo
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