Customer Support
Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units
For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to elevate the performance of your portfolio and reduce your risk — without prohibitive costs or administration. Combining Grace Hill’s industry-leading policies, training, and mystery shopping, Success Bundle helps you get the best out of your employees while also developing and retaining them.
Our data shows that the more Grace Hill performance management products a company uses, the higher resident satisfaction and other key performance indicators like NPS rise above the national average. Implementing multiple Grace Hill products could put you more than 20% over the national average for renewal intention.
Increase ROI
Success Bundle allows you to support the most critical asset to ROI — your people. As you empower them with technology-enabled policies, training, and mystery shopping, you’re also increasing resident satisfaction and retention. In fact, our data shows that the more Grace Hill performance management products a company uses, the higher resident satisfaction and other key performance indicators like NPS rise above the national average. Implementing multiple Grace Hill products could put you more than 20% over the national average for renewal intention.
Decrease Compliance Risk
Giving your employees the tools to be legally compliant not only decreases the risk of claims; it can limit exposure if a claim is filed. Success Bundle offers fully vetted and up-to-date courses and policies specifically focused on compliance and risk mitigation for the multifamily industry. And with Success Bundle, you can always rely on comprehensive, up-to-date legal monitoring with detailed versioning and history as a backup for litigation needs.
With Success Bundle, you can expand confidently, knowing you have the framework to support existing employees and to bring new employees quickly up to speed.
Fuel Growth
To stay competitive in the marketplace as you expand, you need a framework in place to support employee performance that doesn’t require excess time or personnel to administer. From onboarding to assessment, Success Bundle takes care of the performance management for you. With the click of a few buttons, you can put employees on track to deliver operational excellence and develop their careers with you. With Success Bundle, you can expand confidently, knowing you have the framework to support existing employees and to bring new employees quickly up to speed.
Lay the Groundwork for Success
At Grace Hill, we believe performance management is not a luxury reserved for enterprise companies with the personnel and budget to maintain it. It’s the foundation of success for any property management company. The data has shown us that using our performance management products together has a direct impact on resident satisfaction, turnover costs, and NPS scores. We developed Success Bundle because those are results we think every property management company should have access to.
