Customer Support
Assistance & Service Animals
Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO of Katie Rigsby Inspires LLC provided much-needed answers and clarity to attendee questions. Let’s dive… Read More »
Accommodation requests related to assistance animals are prevalent and often cause much confusion.
April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request. Assistance animals are specially trained to assist people with disabilities with mobility, navigation, hearing, emotional support, and medical conditions. Unlike pets, which are kept for companionship, assistance animals… Read More »
Are questionable medical verifications for assistance animals a problem for your org? Here are possible red flags.
Rules for assistance animals must apply to all animals in your community.
How to handle accommodation requests for service and assistance animals – they are not pets!
A reminder of how important it is to handle assistance animal accommodation requests properly.
How to handle suspicious documentation or ask for more information.
More than One Assistance Animal – Is that Allowed?
The differences between service, assistance, and emotional support animals.
Make sure your no-pet policy isn’t discriminatory.