Customer Support
Fair Housing
Accommodation requests related to assistance animals are prevalent and often cause much confusion.
People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are but does not by any means define them solely. “Why do we see disability differently… Read More »
April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request. Assistance animals are specially trained to assist people with disabilities with mobility, navigation, hearing, emotional support, and medical conditions. Unlike pets, which are kept for companionship, assistance animals… Read More »
In the multifamily industry, we have all heard of the Americans with Disabilities Act (ADA). We have policies in place for it. It is referenced, stated, and explained in our training courses, onboarding materials, and development plans. And we all understand we have a social and legal responsibility to uphold the ADA in our business.… Read More »
Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S., the common choice of verbiage — used over and over again — may shock you. While not intentional, the words used to describe an apartment community, its amenities, and… Read More »
To say Housing Credit compliance is difficult would be an understatement. There is so much to learn, comprehend, and execute, and the rules are just plain complicated. Add in the state-specific rules, numerous gray areas, and the likelihood of other programs being on your property, and you have the potential for overwhelmed employees and stressed-out… Read More »
National Fair Housing Month celebrates the passage of the Fair Housing Act in April of 1968. This act made it illegal to discriminate in the sale, rental, or financing of housing based on race, color, national origin, religion, or gender. In January of this year, President Biden signed an executive order extending protections provided by… Read More »
On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends those protections to other areas, including housing, making gender identity and sexual orientation protected under… Read More »
Understand the multiple steps, procedures, and deadlines that come into play if a discrimination case is filed against you or your organization.
Stay Compliant with Grace Hill’s Checklist You may not have experienced a conflict with Fair Housing compliance yet, but multifamily companies are vulnerable to such lawsuits from multiple fronts, and violations can be costly. For example, in April 2019 HUD reported that civil penalties for Fair Housing violations may be levied up to $16,000… Read More »
Training employees to avoid expressing a preference against residents with children.
It is estimated that over 25 million people in the United States have limited English proficiency or LEP.
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