Customer Support
Grace Hill's tenant satisfaction surveys and industry benchmarks have proven to increase renewals and enhance asset value.
The link between tenant satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. Grace Hill has comprehensive survey tools, worldwide industry benchmarks, and commercial operating procedures that have proven to increase property performance and mitigate risk. Work with our in-house CRE experts for insights and best practices for commercial office, industrial, medical, and retail sectors.
Increase Tenant Satisfaction
Mitigate Risk
Improve Property Performance
Enhance Portfolio Value
Stakeholder Surveys Raise Your ESG Standards and GRESB Score
Sustainability and ESG standards have become increasingly important for commercial real estate organizations. Conducting 3rd party surveys and documented policies is one way to increase your GRESB score and enhance your ESG efforts while capturing unbiased data on what matters most to your stakeholders.
Tenant surveys offer essential insights that help you make property investments that best increase tenant satisfaction and renewals. KingsleySurveys is a trusted GRESB partner with over 35 years of experience serving the commercial real estate industry.
How can you earn an additional GRESB point with Grace Hill?
We make it easy to capture unbiased feedback from your employees, including essential health and well-being topics required for GRESB. Our in-house experts help translate your survey results into actionable insights, increasing employee retention while earning a full GRESB point.
"They are ALWAYS so quick to respond and really helpful. I enjoy working with the dedicated team assigned to us. They provided the information we needed to report back to our clients and investors, as well as to industry surveys such as GRESB.”
Amy Campero
Senior Operations Manager
Principal Real Estate Investors
KingsleySurveys Supports Multiple Commercial Sectors
Office
Industrial
Medical
Retail
Multifamily
Introducing SkillCat
Grace Hill’s partnership with SkillCat provides commercial real estate organizations with self-paced, online maintenance training designed to mimic hands-on experience. Gain access to expanded course topics and learning paths curated specifically for commercial properties!
Commercial Real Estate Surveys
That Drive Results
Capture unbiased feedback from stakeholders so you can make decisions based on facts vs. gut instinct. Increase your asset value and NOI with tenant, employee, and investor assessments.
Standardize Your CRE Policies
Grace hill turns policy management from a burden to a strategic advantage. Improve your portfolio performance and maintain regulatory compliance by ensuring everyone in the organization has access to policies at any time, and on any device.
Trusted by Commercial Real Estate Organizations
80%
Of the largest global investment managers partner with Grace Hill
2.2B
Sq ft managed by commercial clients
3.5x
More likely to renew lease when satisfied
120K+
CRE stakeholders surveyed annually
7.3M
Residents surveyed annually
Learn how Stoneweg US implemented KingsleySurveys across their diverse portfolio to gain comprehensive insights into resident satisfaction.
Award Winning Solution in Commercial Real Estate
Grace Hill was recognized in 2023 as a Top 10 Commercial Real Estate Solutions Provider, for our focus on the commercial real estate industries, as well as for providing insights and resources to those who manage real estate and their portfolios.
“The Grace Hill KingsleySurveys team provides great support, ensuring that our team can get the most of the results of the surveys.”
Florian Wnuck
Europen Head of Business Development at GLP
“The last thing we want is our property management offices to miss something because policies are not consistent or outdated. The decentralized system left too much room for uncertainty and inconsistency in our accountability. Grace Hill takes the guesswork out of it.”
Michael Aisner, RPA, LEED AP
SVP, Property Management at RXR Realty
“We achieved success from the start implementing Grace Hill's KingsleySurveys across our 50+ location portfolio. It's rare in today's world what's promised is delivered. The Grace Hill team delivered for us.”
Thomas Stanchak
Director of Sustainability at Stoneweg
"We've worked with Grace Hill's KingsleySurveys for several years. We continue to find the insights and analysis that KingsleySurveys provides to add strategic value to our organization."
Steve Hallsey
Managing Director at Wood Partners
"Grace Hill's KingsleySurveys customer survey and scorecard products have been extremely valuable tools in executing our portfolio and asset management strategies."
Michael Kirby
Managing Director at Invesco
Learn how Grace Hill's Commercial Real Estate Solutions can improve your portfolio performance.
Request a personalized demo today!
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