Customer Support
Our commercial real estate experts bring decades of industry experience, helping organizations measure, track, and enhance property performance. We work alongside you at every stage, turning insights into meaningful actions that drive real results.
Trey Tubbs
Vice President of Commercial Growth
Trey Tubbs is a results-oriented commercial real estate leader with over 20 years of experience in sales, technology, and strategic partnerships. Trey has a consistent record of exceeding sales goals, managing large accounts, and leading high-performing teams. His experience includes developing digital strategies, implementing SaaS/PropTech solutions, and driving business development for companies like CBRE and PricewaterhouseCoopers. Trey is passionate about building strong client relationships and delivering innovative solutions. Outside of work, you can find Trey outdoors hunting, fishing, or playing sports when he and his wife are not attending their kids’ events.
Jen Tindle
Vice President of Strategic Insights
Jen Tindle leads commercial strategy and plays a pivotal role in driving customer-focused insights across all Grace Hill products.
Before joining Grace Hill, she founded All About CRE to close the knowledge gap between CRE and tech professionals. As part of her educational efforts, she writes a popular weekly Substack. Jen was also the founder and CEO of CREx Software, a solutions provider of commercial real estate data integration software for managers and owners.
Jen launched her career in CRE at Pennybacker Capital, a private equity real estate firm, where she held a variety of roles, including the creation and leadership of the Data and Analytics team. She started her career at PwC, winning a national award for her CPA scores.
Amy Fisher
Commercial Sales Executive
Amy Fisher is a Commercial Sales Executive at Grace Hill specializing in KingsleySurveys. She has a proven track record in driving revenue growth through strategic sales and marketing initiatives.
Amy's expertise spans commercial real estate, finance, and investments. She has a keen understanding of tenant retention strategies and is well-versed in ESG-R and GRESB standards, demonstrating her commitment to sustainability in the built environment. Amy's strong leadership skills and deep industry knowledge enable her to foster long-term client relationships and deliver exceptional results.
Beth Pierson
Commercial Customer Success Manager
Beth Pierson is a commercial account manager with over 20 years of experience in the commercial real estate industry. Beth is passionate about her work and has a client-centric approach that allows her to provide comprehensive solutions for clients, ensuring their requirements are met and exceeded. Outside of work, she enjoys playing pickleball and walking her dog, Jinx, around Dallas. She is also a proud mother of two college students, Georgia and Jack.
Becky Barriault
Director, Customer Business Services
Becky Barriault brings over two decades of operations management expertise to Grace Hill. She excels in driving project success and fostering strong client relationships. Becky leads the interview team, motivating them to achieve project goals through data analysis and strategic decision-making. She collaborates closely with Sales, Customer Success, and Survey teams to ensure seamless project execution.
Prior to this role, Becky propelled her customer success team to significant growth in customer retention and revenue. Becky's dedication to customer success and proven ability to resolve issues make her a valuable leader at Grace Hill. Outside of work, Becky enjoys spending time with friends, watching live music, traveling, being outdoors, and cheering on her favorite sports teams.
Kaite Jeffirs
Director, Survey Support Services
Katie Jeffirs oversees the reporting and analysis for all Grace Hill’s KingsleySurveys programs. In her 10 years at Grace Hill, Katie has worked directly with clients to implement and manage their survey programs in Tenant Experience, Resident Experience, and Employee Engagement.
As manager of reporting insights, she knows the keys to customer success across both the commercial and multifamily real estate industries. Prior to joining Grace Hill, Katie held multiple roles in consumer research and revenue analysis and served in the Peace Corps in Albania.
Learn More About Our Solutions Built for Commercial Real Estate
Tenant Surveys
Gain objective insights into the tenant experience.
Our industry-leading tenant surveys provide unbiased feedback so you can effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.
Employee Surveys
Attract and retain top talent by proactively capturing ongoing feedback.
Grace Hill’s Employee Engagement Program, now in PerformanceHQ, helps you understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working) in your company, you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.
Investor Surveys
Move beyond surface-level surveys with rich, unbiased interviews.
Grace Hill's Investor Surveys offers CRE organizations a clearer picture of stakeholder sentiment. With personalized, professionally conducted interviews and expert analysis, you’ll gather meaningful, nuanced insights to boost investor satisfaction and set your firm apart.
SkillCat
Increase your team's skills with convenient mobile maintenance training.
Grace Hill’s partnership with SkillCat provides commercial real estate organizations with self-paced, online maintenance training designed to mimic hands-on experience. Gain access to expanded course topics and learning paths curated specifically for commercial properties!
Policies
Standardize your operating procedures.
Grace Hill turns policy management from a burden to a strategic advantage. Improve your portfolio performance and maintain regulatory compliance by ensuring everyone in the organization has access to policies at any time, and on any device.
More Commercial Real Estate Tools and Insights
7 Critical Factors of Successful Resident and Tenant Satisfaction Surveys
DIY vs. Third-Party Surveys: How To Know What’s Best for CRE & Multifamily
