Validate allows you to:
Utilize state-of-the-art methods for under-the-radar assessment
- Offers access to highly trained mystery shoppers with nationwide coverage
- Randomizes shopping to provide less biased evaluation and to help maintain data integrity
- Enables intelligent upskilling, with courses that permit employees to home in on specific areas for improvement
Acquire actionable intelligence to drive informed training decisions
- Provides a robust reporting engine that puts comprehensive and shareable reports at your fingertips
- Assigns short courses (5-20 minutes each) designed to fit into the learner’s busy workday
- Built for blended leasing – with multiple customer touchpoints, captures in-person interactions via a hidden camera and also records online, phone and virtual experiences
Customize employee evaluations to meet specific company needs
- Makes it possible to personalize each mystery shop and adjustable scoring to measure what’s most important
- Covers rural locations with continuous programmatic scheduling – a “set it and forget it” feature that streamlines administration
- Allows for a la carte shops to supplement a subscription program – ideal for targeting specific employees or smaller locations
Validate by The Numbers
99%
Completion factor for program shops
30
Skill remediation courses to provide specific training based on shop questions that were missed
>26
Years of experience in mystery shopping
“Validate brings the essence of mystery back to shop reports and enables you to gain true insight in the areas of strengths and weaknesses.”
Trena Thompson
To learn more about our solutions, request a demo
Our Products
A Comprehensive Talent Management Solution
Operating Procedures
Enhanced policy management for operational excellence. Develop, manage and communicate policies and procedures across your organization
Data & Insights
Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance
Credentials
Credentials and continuing education for property management professionals. Boost your training program and enable your teams to grow their careers
Training
The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success