Mystery Shopping

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Better people assessment for higher property performance

Validate is a next-gen, digital-driven approach to mystery shopping that offers a vital window into employee and property performance. It’s a comprehensive, easy-to-administer solution that delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation.

Validate allows you to:

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Utilize state-of-the-art methods for under-the-radar assessment

  • Offers access to highly trained mystery shoppers with nationwide coverage
  • Randomizes shopping to provide less biased evaluation and to help maintain data integrity
  • Enables intelligent upskilling, with courses that permit employees to home in on specific areas for improvement

Acquire actionable intelligence to drive informed training decisions

  • Provides a robust reporting engine that puts comprehensive and shareable reports at your fingertips
  • Assigns short courses (5-20 minutes each) designed to fit into the learner’s busy workday
  • Built for blended leasing – with multiple customer touchpoints, captures in-person interactions via a hidden camera and also records online, phone and virtual experiences
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Customize employee evaluations to meet specific company needs

  • Makes it possible to personalize each mystery shop and adjustable scoring to measure what’s most important
  • Covers rural locations with continuous programmatic scheduling – a “set it and forget it” feature that streamlines administration
  • Allows for a la carte shops to supplement a subscription program – ideal for targeting specific employees or smaller locations

Validate by The Numbers

99%

Completion factor for program shops

30

Skill remediation courses to provide specific training based on shop questions that were missed

>26

Years of experience in mystery shopping

“As a trainer, I love the fact that, from the time we close out the shop, with two clicks of a mouse, we can assign two five-minute refreshers in Vision on the deadlines we want. And leasing consultants appreciate that we recognize where they need additional training. Validate allows us to give them the support they need with minimal work on our part.”

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Elaine Kozloski

Director of Training
Westminster Management

To learn more about our solutions, request a demo

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