Customer Support
In honor of Women’s History Month, Grace Hill pulled together a powerhouse panel of women leaders in multifamily to discuss:
- The challenges they’ve faced in their careers
- The tools they’ve used to overcome them
- And what they believe the industry can do to cultivate even stronger women leaders for the future
Presenters:
- Alycia Anderson – VP Sales, Knock
- Marci French – VP, Operations at HRG Management Services
Explore more industry tools and insights here:
How to Overcome Objections in Apartment Leasing: 5 Steps and 10 Real Examples
Originally published August 28, 2024 Quick answer: To overcome objections in apartment leasing, listen first, ask questions until you find the real concern, repeat it back, offer a specific solution, and confirm the prospect agrees. Most objections about price, space, timing, or competition are a request for more information, not a no. Every leasing agent…
From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster
Originally published October 15, 2025 Quick answer: The most important leasing agent skills are communication, active listening, tech fluency, problem-solving, empathy, diplomacy, organization, and persuasion. Top agents pair strong people skills with fast, tech-enabled follow-up to turn more prospects into residents. Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents,…
What Is the Best Leasing Agent Certification?
National Apartment Leasing Professional (NALP) certification can help you learn more about leasing, enhance your selling skills, and advance your career.