Multifamily Training & LMS

Many multifamily operators have portfolios that span multiple states, so Grace Hill's training and policies are generally based on federal regulations and are not state-specific.

However, we do offer some content that is designed to meet state-specific requirements, like our Human Trafficking course, our state-specific Sexual Harassment content, and state-specific Fair Housing approvals from Virginia's Department of Professional & Occupational Regulation (DPOR) and Texas Department of Housing & Community Affairs (TDHCA).

Yes! Grace Hill is an NAA Alliance partner and our Training platform includes more than 40 NAAEI-approved courses. These courses can count for 50% of the annual CECs required to maintain NAA credentials. In fact, with an average cost of $120 per CEC, Grace Hill’s Training can save you up to $500 per year! Calculate your savings here.

We recognize that technology plays a pivotal role in improving operational efficiency, streamlining training, and enhancing the resident experience. As you evaluate opportunities to integrate systems, you may wonder if it’s possible to simply add Grace Hill’s training or policies to your PMS. Although there are benefits to reducing your tech stack, you don’t want to sacrifice crucial functionality in the process. PerformanceHQ offers advanced learning and policy management features that are not available in any PMS available today, which is why we only provide our best-in-class content through our easy-to-use platform.

Rest assured that PerformanceHQ will not burden your staff with complicated software. The intuitive interface is easy to learn and use and has a single login to access training, policies, and more! Plus, its powerful assignment engine saves admin time and ensures employees get the training and policies they need to be successful and compliant. We continually review and update content as regulations change so you can be confident that your training is current, accurate, and comprehensive. Best of all, those content updates are automatic, eliminating the manual process of modifying content kept in a disparate PMS system.

Grace Hill’s award-winning training goes beyond the basics, providing the rental housing topics and features you need to grow your team’s skills, save valuable time, and mitigate risk at your properties.

At Grace Hill, we understand the importance of developing your employees to avoid costly litigation. But there’s more to protecting your organization than just Fair Housing training. We don't offer standalone Fair Housing courses, but some choose to purchase individual subsidized courses through our partner, Visto. However, most multifamily organizations prefer a comprehensive approach to employee development that offers greater compliance and increases efficiency.

Our industry-specific training platform goes beyond Fair Housing to protect your business and reduce liability related to safety, human trafficking, sexual harassment, and more.

We realize you have a lot on your plate, and the idea of implementing a training platform can feel like a daunting task. Our implementation teams understand your challenges and have developed proven processes to ensure a smooth and successful transition — without overburdening you or your onsite teams. We offer different levels of implementation support to ensure a smooth rollout of your new training solution:

Standard Implementation: Implement our industry-specific training program for your team with predetermined training paths that fit your needs. With our Standard Implementation in PerformanceHQ, you’ll be up and running in less than 30 days. 

Customized Implementation: Lean on our experts to ensure a smooth and successful training program launch in 30 to 45 days. When you choose our customized implementation, we help develop learning paths that are tailored to meet your organization’s unique learning goals. 

SkillCat Implementation: Whether your goal is to elevate overall skills or help your techs troubleshoot difficult repairs, our seamless onboarding process quickly provides access to SkillCat’s powerful mobile app in just 2-3 weeks.

Many Training Administrators have difficulty motivating learners to complete assigned training on time. We understand this challenge and provide built-in LMS features that gamify, socialize, and encourage participation. Capture your learners’ attention in PerformanceHQ with a personalized dashboard highlighting assigned and recommended courses, company announcements, awards, leaderboards, and more! Other tips to help boost training participation:

1. Build time into busy work schedules.
2. Clear obstacles and distractions.
3. Make the most of training time.
4. Incentivize learners to motivate and reward.