Customer Support
Comprehensive Survey Tools and Trusted Industry Benchmarks
Seamlessly capture actionable data on resident, tenant, employee, and client/investor perceptions.
Turn Insights Into Action
The link between satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that are proven to increase property performance and NOI for multifamily and commercial real estate organizations.
Measure Satisfaction
Increase Renewals
Retain Employees
Improve Property Performance
Trusted, Industry-Specific Survey Solutions
- Effectively conduct resident, tenant, employee, and client/investor surveys.
- Translate survey results into insights and develop a plan
for action. - Compare your results to our Kingsley Index™ industry benchmarks.
- See how your properties stack up against the competition.
Critical Insights Delivered to Your Inbox
- Quickly scan survey results for your properties and portfolio, along with key drivers of the data.
- Compare your results to relevant Kingsley Index benchmarks to understand how you stack up to industry peers.
- Support ESG initiatives with our trusted engagement programs and third-party reporting.
Survey Programs Designed to Fit Your Needs
Reduce turnover with feedback collected from your resident
lifecycle.
Gain practical insights into the tenant experience on your properties.
Increase employee satisfaction
and retention with Annual and
Pulse Employee Surveys.
Gauge perceptions, measure performance, and gather competitive intelligence.
“The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began.”
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
"We achieved success from the start implementing Grace Hill’s KingsleySurveys across our 50+ location portfolio. It worked as promised — and from the start. It’s rare in today’s world what’s promised is delivered. The Grace Hill team delivered for us."
Thomas Stanchack
Director of Sustainability at Stoneweg
“Kingsley is a recognized and leading name in the industry. So when our vendors and tenants get the survey, they know it’s a real request for information; they trust that their participation is not going to be misrepresented.”
Michael Aisner
RPA, LEED AP SVP, Property Management at RXR Realty
“We are rather obsessed with KingsleySurveys and use it to drive focus and change in almost everything we do. If it’s not measured in Kingsley, it must not be that important.”
Brian Ericson
VP of Marketing at Sparrow Partners
“Using KingsleySurveys gives us real-time feedback on important milestones of the prospect and resident journey including tours, move-ins, maintenance requests, and the move-out process.”
Patricia DeGasperis
Regional Director of Operations at QuadReal
Trusted Industry Benchmarks and Awards
Compare your results to the Kingsley Index™ and earn recognition for outstanding performance –
helping you stand out from the competition.
The Kingsley Index
Trusted Industry Benchmarking
- Gain a realistic assessment of resident, tenant, and employee satisfaction.
- Receive an unbiased perspective of portfolio performance compared to your competitors.
- Customize your Kingsley Index for strategic benchmarks of similar properties.
- Compare yourself to accurate benchmarks by property type, asset class, and geography.
Kingsley Excellence Awards
Stand out from your competition.
Each year, we recognize individual properties and companies that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Start your program today to see where your properties rank!
Survey FAQs
Yes, you can tailor your survey questions to meet your organization’s specific needs. The number of custom questions available depends on your package and survey type — resident surveys allow up to 15 questions, while tenant surveys offer up to 20.
However, with our industry experts and proven best practices, many clients find that our standard survey templates are already optimized to deliver the insights they need. This eliminates the need for extensive customization and ensures you gather valuable feedback from your residents, employees, or stakeholders.
Response rates for surveys can vary widely based on your property type and the type of survey conducted. Our experts leverage 35+ years of experience and industry best practices to maximize response rates. We work with you to seamlessly capture the critical data you need and make your survey a success.
Plus, our survey solution offers alerts and real-time feedback in a single dashboard, helping you quickly respond to urgent insights and address issues fast. Leverage our survey tools to maximize engagement including email and text/SMS survey formats, custom templates and branding, and more!
Response Times by Survey Type:
• Office: 51%-56%
• Industrial: 39%-44%
• Retail: 31% -36%
• Medical Office: 64%-69%
• Ongoing Multifamily: 17%-22%
• Employee Engagement: 61%-66%
KingsleySurveys has been trusted for 35+ years to help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful. Plus, our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.
Our standard survey duration is 3-5 weeks but will vary based on survey type and property size. However, we understand that every property and organization is unique. Our industry experts can work with you to customize a survey program that aligns with your specific needs and goals.
Grace Hill’s Pulse Surveys are designed to help you keep your “finger on the pulse” of employee sentiment throughout the year. Send targeted, one-question Pulse Surveys for ongoing insights that help you better understand what drives or hinders employee satisfaction and retention. Learn more.
Commercial Real Estate Surveys
KingsleySurveys is trusted by top CRE organizations. Our surveys and benchmarks are built specifically for commercial real estate, including office, industrial, medical and retail. Let our team of industry experts help improve your portfolio performance.
Multifamily Property Management Surveys
KingsleySurveys provides comprehensive survey tools and actionable insights for the multifamily property management industry. Learn more about our survey solutions, benchmarking tools, and award opportunities for multifamily.
Find out how KingsleySurveys can help you improve overall portfolio performance.
Request a personalized demo today!
Learn More About Grace Hill’s Full Suite of Solutions
Training
The leading learning management system in multifamily.
Policies
Industry-specific policies that empower your team and reduce risk.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
Credentials & CECs
Attract top talent by investing in employee education and career development.