Customer Support
Work with CRE experts to improve your portfolio performance.
KingsleySurveys has been trusted by CRE organizations for 35 years. We understand your organization’s challenges and can help you seamlessly capture accurate data about your properties. Our survey solutions and robust reporting help you analyze tenant, employee, and client sentiments, with in-house experts that help translate the results into actionable insights.
KingsleySurveys Supports Multiple Commercial Sectors
Office
Industrial
Medical
Retail
Multifamily
Research shows that increasing tenant satisfaction by just one point can lead to:
0 %
higher willingness to renew.0 %
higher likelihood to recommend the property to prospective tenants.0 %
lower probability of moving out of the property.The data is clear: greater tenant satisfaction leads to better operating results. But how do you identify the issues that matter most to tenants and drive satisfaction?
Grace Hill offers insights into the tenant experience with solutions built for CRE. Our industry-leading tenant surveys can help you:
- Increase renewal rates by proactively addressing concerns.
- Raise ESG standards and increase GRESB score.
- Prioritize capital expenditures and identify property enhancements.
- Determine likelihood of recommending properties.
Feedback From Stakeholders Drives Business Performance
Make decisions based on data vs. gut instinct and increase your asset value.
- Understand key drivers and correlations within your data.
- Track results as they come in with alert notifications and push reporting capabilities.
- Respond immediately to concerns and develop solutions before it's too late.
- Work with our experts for industry insights, detailed comparisons, and strategic recommendations.
- Create meaningful action plans that drive performance.
Retain Top Talent. Reduce Employee Turnover.
$0 million
in losses occur each year because of disengaged employees, negatively impacting company culture.0 %
of former employees disclosed that during their final three months, no one asked about their job satisfaction.$0
average cost per new hire in recruiting, training, and lost productivity.
High employee turnover can destroy your company's bottom line. Our comprehensive employee experience solution offers the real time insights you need to understand and quickly act on employee feedback, before it’s too late.
Client and Investor Surveys
Gauge perceptions and gather competitive intelligence.
- Improve client relations and service offerings.
- Gain unbiased and transparent insight into the customer experience.
- Leverage survey data to gain a competitive advantage in the market.
- Appeal to additional investors with performance benchmarks.
80%
Of the largest global investment managers partner with Grace Hill.
2.2 Billion
Sq Ft Managed by Commercial Clients
120k+
CRE Stakeholders Surveyed Annually
Download the KingsleySurveys product brochure to learn more about commercial real estate’s most trusted survey solution!
“It’s a phenomenal tool to get a good sense of what your tenants are happy with and what can be improved. It’s been incredibly helpful to our tenants and teams."
Amanda Schroeder
Senior Director, Lillibridge Healthcare Service
"The Kingsley team provides great support, ensuring that our team can get the most out of the results of the surveys."
Florian Wnuck
European Head of Business Development, GLP
"KingsleySurveys’ collaborative efforts have helped us to continue to achieve higher GRESB scores."
Michael Aisner
SVP of Property Management, RXR Realty
Kingsley Excellence Award
Stand out from your competiton.
Each year, we recognize individual properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.
The Kingsley Index
Trusted Industry Benchmarking
- Accurately assess tenant and employee satisfaction.
- Receive an unbiased perspective of your portfolio performance versus your peer group.
- Compare yourself to industry benchmarks by property type, asset class, and geography.
- Customize your index for strategic data in the commercial office, retail, industrial, or medical sectors.
Find out how KingsleySurveys can help you improve overall portfolio performance!
Request a personalized demo today.
Pair KingsleySurveys with our commercial policy management solution to maximize your portfolio's performance.
With the addition of Policies, you can leverage standard procedures and CRE policies to create a consistent experience across your portfolio and reduce risk in your organization.