Customer Support
Work with CRE experts to improve your portfolio performance.
KingsleySurveys has been trusted by CRE organizations for 35 years. We understand your organization’s challenges and can help you seamlessly capture accurate data about your properties. Our survey solutions and robust reporting help you analyze tenant, employee, and client sentiments, with in-house experts that help translate the results into actionable insights.
Feedback From Stakeholders Drives Business Performance
Make decisions based on data vs. gut instinct and increase your asset value.
- Understand key drivers and correlations within your data.
- Track results as they come in with alert notifications and push reporting capabilities.
- Respond immediately to concerns and develop solutions before it's too late.
- Work with our experts for industry insights, detailed comparisons, and strategic recommendations.
- Create meaningful action plans that drive performance.
KingsleySurveys Supports Multiple Commercial Sectors
Office
Industrial
Medical
Retail
Multifamily
Tenant Surveys
Gain objective insights into the tenant experience.
- Understand tenant satisfaction and uncover renewal risks.
- Increase renewal rates by proactively addressing concerns.
- Raise ESG standards and increase GRESB score.
- Prioritize capital expenditures and identify property enhancements.
- Determine likelihood of recommending properties.
Retain Top Talent.
Reduce Employee Turnover.
High employee turnover can destroy your company's bottom line. Replacing an employee can cost twice their annual salary1 in recruiting, training, and lost productivity. At the same time, disengaged employee cost organizations another $300 million each year2 — further impacting stakeholder relationship and damaging company culture. But shockingly, 51%3 of former employees disclosed that during their final three months, no one asked about their job satisfaction.
Client and Investor Surveys
Gauge perceptions and gather competitive intelligence.
- Improve client relations and service offerings.
- Gain unbiased and transparent insight into the customer experience.
- Leverage survey data to gain a competitive advantage in the market.
- Appeal to additional investors with performance benchmarks.
80%
Of the largest global investment managers partner with Grace Hill.
2.2 Billion
Sq Ft Managed by Commercial Clients
120k+
CRE Stakeholders Surveyed Annually
3.5x
Tenants more likely to renew lease when satisfied.
Download the KingsleySurveys product brochure to learn more about commercial real estate’s most trusted survey solution!
"Through listening to our residents we’ve improved the living experience for a whole lot of individuals and families who rent from us, and made our communities more valuable. Maintaining a good community reputation through quality service to your residents improves NOI through reduced loss-to-lease, lower total vacancy loss, and avoiding unnecessary turn costs.
Applying conservative assumptions, the improvement in NPS over time is likely generating an additional $50-60 million in value for our investors.”
Thomas Stanchak
Director of Sustainability, Stoneweg
“It’s a phenomenal tool to get a good sense of what your tenants are happy with and what can be improved. It’s been incredibly helpful to our tenants and teams."
Amanda Schroeder
Senior Director, Lillibridge Healthcare Service
"The Kingsley team provides great support, ensuring that our team can get the most out of the results of the surveys."
Florian Wnuck
European Head of Business Development, GLP
"KingsleySurveys’ collaborative efforts have helped us to continue to achieve higher GRESB scores."
Michael Aisner
SVP of Property Management, RXR Realty
Kingsley Excellence Award
Stand out from your competiton.
Each year, we recognize individual properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.
The Kingsley Index
Trusted Industry Benchmarking
- Accurately assess tenant and employee satisfaction.
- Receive an unbiased perspective of your portfolio performance versus your peer group.
- Compare yourself to industry benchmarks by property type, asset class, and geography.
- Customize your index for strategic data in the commercial office, retail, industrial, or medical sectors.
Find out how KingsleySurveys can help you improve overall portfolio performance!
Request a personalized demo today.
Pair KingsleySurveys with our commercial policy management solution to maximize your portfolio's performance.
With the addition of Policies, you can leverage standard procedures and CRE policies to create a consistent experience across your portfolio and reduce risk in your organization.