Customer Support
Industry Tested and Approved
For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities and their residents, prospective residents, and company employees. Today, we provide modern, industry-specific survey programs and technology while continuing to serve as a trusted partner for our clients.
7.3M
Residents & Prospects Surveyed Annually
5 of 6
Of the largest property management companies nationwide use KingsleySurveys.
37
Years proudly surveying the real-estate industry.
Improve Satisfaction With Well-Timed Surveys
On average, KingsleySurveys clients see an increase of 4% renewal intention year over year. This is due in part to the comprehensive, ongoing survey programs they rely on to guide property decisions. Our resident and prospect survey areas unlock:
- Overall resident satisfaction.
- Perceptions of property features.
- Satisfaction with management, leasing, and maintenance.
- Current needs and priorities of your resident base.
- Renewal intent and likelihood of property recommendation.
“KingsleySurveys gives us valuable information on the resident experience and allows us to see ourselves from their perspective. We can quickly address concerns, know of early renewal decisions and gain a general understanding of how satisfied our residents are with management. This insight adds extreme value to our operations and sets us apart from our competitors.”
Alissa Panichella
Director of Marketing & Residential Services at Walnut Capital Management
"KingsleySurveys has been a great addition to our multifamily program. Our associates love the feedback from residents and the opportunity to turn a good experience into a great experience. Our KingsleySurveys reps have also been extremely attentive and very informative on any questions or report solutions our company may need."
Heidi Guthrie
Learning Manager at Billingsley Company
"Having launched employee surveys with other companies, this is always a task I've dreaded in the past. Grace Hill made the process easy, listened to feedback provided, and found creative solutions to capture the data we were looking for. The team was amazing, and I truly look forward to working with them again for next year’s launch!"
JacLyn Pagnotta
Managing Director of Human Resources at Rose Associates
“By measuring each stage of the resident lifecycle, we can hyper-focus on the key areas that build — or erode — satisfaction and create communities residents love to call home.”
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
Retain Top Talent.
Reduce Employee Turnover.
Employee turnover costs multifamily organizations over $2.5 million per year1 in recruiting, training, and lost productivity. Attract and retain top talent by proactively capturing ongoing feedback and taking action!
Our Employee Engagement Program helps you understand what matters most by measuring what is working (or not working!) and target changes that positively impact employee sentiment.
Retain Employees. Retain Residents.
Tenured staff know the history of their community and build relationships with residents, which improves everyone’s experience. In fact, 1 in 4 properties with low staff turnover achieved 70% resident retention!3
What are employee and resident turnover really costing your company? Use our cost calculators linked below to find out!
Trusted Industry Benchmarks
With over 7 million residents and prospects surveyed annually, the Kingsley Index™ is real estate's most comprehensive performance benchmarking database used to level-set, compare, and track community performance against industry standards.
Prestigious Industry Awards
Showcase your communities and celebrate top performance with out Kingsley Excellence Awards! Each year, Grace Hill recognizes individual communities that achieves outstanding performance year over year.
Find Out What Renters Really Want
The Renter Preferences Survey Report by NMHC and Grace Hill provides an in-depth look at the amenities that renters can’t live without, how much they are willing to pay for them, and what matters most during their home search!
Purchase the report today and build your property performance strategy!
Gain Critical Insights. Save Critical Time.
- Understand key drivers and correlations within your data.
- Track results as they come in with alert notifications and push reporting capabilities.
- Respond immediately to concerns and develop solutions before it's too late.
- Work with our experts for industry insights, detailed comparisons, and strategic recommendations.
- Create meaningful action plans that drive performace.
Launch More Surveys, Faster
- One-time Setup
- No Additional Cost
- Automatic and Secure Data Transfers
Plus, with text message delivery you'll get more responses, faster!
Share Survey Results and Attract More Prospects to Your Communities
- Feed survey data directly to popular social media channels and internet listings.
- Seamlessly feature survey findings to popular review sites like Apartments.com and ApartmentRatings.
- Redirect survey respondents to Google with customized review feed tools.
- Monitor and post reviews on your community websites.
Learn more about the multifamily property management industry’s most trusted survey solution in this brochure!