Complying with the Extended CDC Eviction Moratorium - Grace Hill
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Complying with the Extended CDC Eviction Moratorium

Posted on May 21, 2021 by Grace Hill

The CFPB and FTC have announced they will step up eviction enforcement efforts. Ensure all your communities are in compliance.

Complying with the Extended CDC Eviction Moratorium


On March 29, the U.S. Centers for Disease Control and Prevention (CDC) extended its federal eviction moratorium order through June 30, 2021. In response, the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) issued a
joint statement announcing that they will increase scrutiny of eviction practices during this time.

“Staff at both agencies will be monitoring and investigating eviction practices, particularly by major multistate landlords, eviction management services, and private equity firms, to ensure that they are complying with the law.” — CFPB, FTC Joint Statement

It is now more important than ever that property management companies ensure eviction practices across all communities are compliant with consumer protection and fair housing laws. Compliance requires companies to establish compliant policies at the corporate level and effectively communicate and train on those policies to the employees responsible for carrying them out. Employees at all locations must understand:

  • What notification to residents is required
  • Which residents are covered by the moratorium
  • What documentation residents must provide to be eligible
  • When and how to challenge the validity of resident documentation
  • How to avoid fair housing violations when conducting eviction proceedings


Provisions & exclusions

The CDC order prohibits removing renters with documented eligibility from their housing during the moratorium period. It does NOT:

  • Prohibit evictions for reasons other than nonpayment of rent, such as criminal activity
  • Relieve renters of their obligation to pay rent
  • Prohibit the charging of late fees or other penalties due to nonpayment
  • Preempt more protective state or local laws
  • Prohibit the filing of eviction proceedings


Required notification

The CFPB’s final rule, effective May 3, 2021, requires landlords seeking to evict residents for non-payment of rent to provide “clear and conspicuous notice” that the resident may be eligible for temporary protection from eviction under the CDC Moratorium. Sample language can be found at the end of this Notification Letter issued by the CFPB. Notice must be provided in writing on the same day as the eviction notice or on the date that the eviction action is filed if no eviction notice is required by law.


Eligibility documentation

To receive protection under the eviction moratorium, residents must submit a signed declaration of eligibility. Residents are not required to use the CDC form; however, documentation must include all of the information on the CDC form and must be in writing. Housing providers may challenge the validity of a renter’s declaration in any state or municipal court. It is advised that companies use consistent, documented criteria for challenges to avoid discrimination charges. 

Grace Hill is a trusted leader in technology-enabled performance solutions for the real estate industry, helping property owners and operators boost performance, reduce risk, and grow top talent. Backed by decades of real-world experience, Grace Hill offers a comprehensive SaaS suite that includes policy management, training, assessments, surveys, benchmarking, and data-driven insights—all supported by exceptional customer service.

What sets Grace Hill apart is its deep industry knowledge, commitment to innovation, and passion for the people it serves. With added solutions for marketing, including video tours and reputation management, Grace Hill helps properties increase visibility and engagement in an increasingly competitive market.

Today, more than 500,000 real estate professionals from over 2,800 companies rely on Grace Hill to elevate their teams and drive results. We don’t just work in this industry—we live and love it.

Learn more at gracehill.com.



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