Customer Support
Blog
Hiring reliable and competent apartment maintenance teams remains one of the most pressing challenges in the multifamily industry. As demand grows and qualified candidates become harder to find and keep, companies must rethink how they attract, support, and retain their maintenance teams. The solution isn’t just about filling roles — it’s about fostering innovation, investing… Read More »
Read More
If you’ve been in multifamily property management for a while, you’ve probably heard the term “centralization” thrown around. And let’s be honest — sometimes it gets a bad rap. There’s a lingering fear that centralization is just a fancy way of saying, “We’re cutting staff.” But in reality, that’s not the goal at all. Centralization… Read More »
Read More
In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and set the tone for long-term resident satisfaction. While moving into a new home should be an exciting milestone, let’s be real — it’s often a stressful whirlwind of boxes,… Read More »
Read More
Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident… Read More »
Read More
Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness is more important than ever. Since 2020, mental health concerns have taken center stage, with… Read More »
Read More
Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO of Katie Rigsby Inspires LLC provided much-needed answers and clarity to attendee questions. Let’s dive… Read More »
Read More
In today’s market, the term “affordable housing” often feels like an oxymoron. Skyrocketing prices have transformed finding a suitable place to live into a Herculean task for many. However, amid what many experts describe as an “affordable housing crisis,” housing tax credits offer a beacon of hope. While policy discussions to tackle the crisis are… Read More »
Read More
April is Fair Housing Month, and it’s never too early to brush up on the policies that keep properties humming. As Fair Housing regulations continue to evolve, new challenges and opportunities for multifamily owners and operators are ever-present. Compliance with Fair Housing laws is both a legal requirement and an ethical responsibility. Fair Housing policies… Read More »
Read More
The most successful training programs are those able to adapt to changing needs and circumstances.
Read More