Ten Adult Learning Principles Grace Hill Courseware Applies

Ten Adult Learning Principles Grace Hill Incorporated into New Courseware


With the increasing demands and time constraints of today’s property managers, companies are turning to on-demand learning for their employee training needs. It’s more important than ever that the online training they use is specially designed for the way adults learn best. Here are the main adult learning principles we used to develop our new courseware.


  1. Learning objectives are clearly stated at the beginning. Knowing what skills they’re going to learn up front helps employees focus on what is most important when taking in new information.
  2. Assessments match objectives. Whatever you’re trying to teach, that’s what you should be testing on. You want to make sure learners will be able to apply the skills you want them to learn.
  3. Opportunities are provided for ungraded practice. Practice activities that provide feedback without being graded are very important for adult learning.
  4. Real-life examples are used. One of the most effective ways to teach a skill is through real-life examples from the industry you’re in.
  5. Information matches knowledge components. When it comes to job performance, adults only need to learn what they’re going to apply. “Nice to know” information should be minimized and important information highlighted.
  6. Courses use multimedia to illustrate learning principles. Multimedia is a major component of online learning. Whether it’s animation, video, or voice narration, courseware that includes multimedia is much more user-friendly than static courseware.
  7. Overviews explain the value of the content. Adult learners like to know what they can expect to learn, why it matters, and how long it will take. Most of our new courses include a video overview, which is especially effective for communicating value.
  8. Content promotes motivation. Adults are no different than any other learner when it comes to motivation. They need a positive tone, and they need to make sure their success is attributed to the effort they’ve put in. When content is challenging, it should be acknowledged. Mastering complex concepts is a source of pride for learners.
  9. Courseware is easy to navigate. Location and progress within a course should always be visible. Styles for format and functionality should be consistent. The number of clicks learners have to make should be minimized.
  10. Content, guidance and learner control are personalized. An important principle of adult learning is that learning is personalized. Once a learner has been evaluated on a subject, for example, they should only be offered more of the material they struggled with.



Read more about the adult learning science behind our courseware here.

Latest Issue of Vantage Pro: Know Your Exposure

Did you know that since 2010, HUD has obtained more than $8 million in compensation for victims of maternity leave discrimination?

This month’s Vantage Pro helps you avoid costly charges of discrimination or sexual harassment by becoming aware of all the ways you might be liable — there are more ways than you think!

Inside this issue:

  • FHA violations involving religious discrimination
  • FHA violations involving sexual harassment
  • FHA violations involving maternity discrimination
  • Important information about obtaining disability verification
  • Current legislation affecting the property management industry


Each month, Platinum-level Vision clients are informed about the latest cases and legislation affecting the property management industry. They learn what impact those actions are likely to have on the industry and what steps they should take to avoid violations.

Find out how you can get Vantage Pro.


Did you miss the Vision webinar?

Did you miss the webinar today where we introduced to Vision’s new courseware and surveys? Our Director of Product Training Tami Criswell described Vision’s new functionality and how every aspect of the update was designed to inspire learners and increase training effectiveness. View the webinar by clicking on the screen below.

With the launch of Vision, Grace Hill has modernized the most extensive training catalog built exclusively for property management companies. We are excited for you to use it and learn from it!

Survey Finds Custom Training Content a Top Need for Property Management Companies

A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content. Survey participants ranked “content specifically tailored to employees’ needs” their second highest training need, second only to “fast, easy, effective on-boarding training.” The survey findings show companies are increasingly looking for more tailored and relevant training content that matches the specific needs?of their diverse employee groups.

In addition, 39% of Training Administrators surveyed reported “developing content/curriculum that meets the needs of the company” the contribution they are most proud of. However, 58% do not currently upload content into their learning management system (LMS), despite content development being a top area of pride. Clearly, using custom content in their LMS is a major opportunity for property management companies.

Even on-boarding training (the top need cited by survey participants) can benefit from customization. While fast initation into such essential subjects as safety and compliance is critical to effective on-boarding, so is an introduction to specific company policies and procedures. On-boarding is the best time to familiarize employees with property-specific information and practices. And in an industry with turnover rates as high as 19% (for leasing professionals) a good onboarding process is essential.

Stay tuned for more insights into the practices, challenges, and opportunities of the property management industry when we release the full 2017 Multifamily Benchmark Report later this week.

Recent Discrimination Rulings That Could Put You at Risk of FHA violations

The civil penalty for a first-time FHA violation is $19,787.

Cases involving FHA violation can be costly and time-consuming. Add to that, it can be challenging to keep up with ever-changing compliance regulations and relevant court rulings, but doing so is necessary in order to avoid making costly mistakes. Fortunately, Grace Hill works closely with Haynsworth Sinkler Boyd P.A. (HSB) to monitor emerging compliance topics for multifamily property managers. Here are two recent rulings with big implications for property managers.



Gender Identity and/or Sexual Orientation Discrimination


The US District Court in Colorado recently determined that discrimination against applicants based on gender identity and/or sexual orientation constitutes discrimination under the FHA.


The Court heard a case where a family made up of two married lesbian women, one of whom is transgender, and two children was denied housing at a rental property. The family was denied as applicants for the townhouse because of their “unique relationship” and because, according to the landlord, they have “kept a low profile” and “want to continue it” that way.


The court ruled in favor of the couple, finding that denial of their application based on failure to conform to gender stereotypes constituted discrimination based on gender under the FHA. However, the court declined to specifically find that discrimination based on gender identity is sex discrimination under the FHA, mainly due to procedural reasons.


How to Protect Your Property


Make sure written policies advise employees not to treat applicants or tenants any differently based on gender identity or sexual orientation.


Train all employees, particularly leasing agents, how to avoid discriminating based on gender identity or sexual orientation. This includes educating them on potential scenarios in which they might discriminate unknowingly.


Prohibiting Children is Discriminating Against Families  


The FHA makes it unlawful to discriminate against families with children, including denying or limiting housing to families because they have children under the age of 18, making discriminatory statements, and imposing rules or policies that discriminate against families with children.


In a recent case, a property company in Kansas terminated a resident’s lease when she asked if her grandchild, whom she had recently obtained custody of, could be added to the lease. The property manager allegedly told the resident that the owner “doesn’t want kids on the property.”


The outcome of the case was that HUD charged the property owners, operator, and office manager with violating the FHA.


How to Protect Your Property


State in written policies that it is not possible to lawfully ensure a child-free property and that employees should not, through action or comment, convey the desire for one.


Inform all employees of the above facts and train them to avoid imposing any limitations on children in their leasing procedures as well as in any behavioral regulations they impose on tenants.


Want More?


We share the most relevant compliance updates with Platinum customers each month in The Vantage Pro and quarterly for all Vision customers in The Vantage. We also incorporate that information into our courseware regularly, so your people and teams are always being trained on the latest, emerging compliance topics. Schedule a demo to learn more.