Blog
When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »
Read MoreHow digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management… Read More »
Read MoreThe key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that office… Read More »
Read MoreWhat do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »
Read MoreAs a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make… Read More »
Read MoreWhen budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable… Read More »
Read MoreExploring the crucial connection between provider performance and tenant satisfaction Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »
Read MoreAs the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers. By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »
Read MoreOnline reputation management, or ORM, is a growing area of interest for real estate companies, so many people are starting to ask the question: What is ORM, and what does it look like in multifamily? If you’re unsure about what ORM is and why it matters, take note because it is an increasingly important tool… Read More »
Read MoreWhat is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the Union Army General, Gordon Granger, arrived in Galveston, Texas, in 1865, to announce that the Civil War had ended and enslaved individuals were now free.… Read More »
Read MoreBest practices and timely tips to improve survey participation and inform your decision-making. In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »
Read MoreResident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »
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