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Creating an Employee Centric Culture

Putting People First: How To Create An Employee-Centric Culture

By Steve Wunch / September 14, 2023 / Comments Off on Putting People First: How To Create An Employee-Centric Culture

When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »

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What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

By Grace Hill / September 6, 2023 / Comments Off on What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

How digital mystery shopping can help improve your property’s online conversions.   Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management… Read More »

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Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

By Andrew J. Nelson / August 29, 2023 / Comments Off on Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that office… Read More »

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Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

By Grace Hill / July 20, 2023 / Comments Off on How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make… Read More »

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How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

By Grace Hill / July 10, 2023 / Comments Off on How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable… Read More »

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CRE Power Plays: How To Actually Maximize Tenant Satisfaction

By Grace Hill / June 23, 2023 / Comments Off on CRE Power Plays: How To Actually Maximize Tenant Satisfaction

Exploring the crucial connection between provider performance and tenant satisfaction   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the portfolio. In a recent survey, 83% of tenants said their experience with the service providers… Read More »

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Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

By Grace Hill / June 20, 2023 / Comments Off on Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »

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What Is ORM: Unlocking Your Digital Reputation

By Grace Hill / June 16, 2023 / Comments Off on What Is ORM: Unlocking Your Digital Reputation

Online reputation management, or ORM, is a growing area of interest for real estate companies, so many people are starting to ask the question: What is ORM, and what does it look like in multifamily? If you’re unsure about what ORM is and why it matters, take note because it is an increasingly important tool… Read More »

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Grace Hill Celebrates Juneteenth: Empowering 200 People with Knowledge and Promoting Equity

By Grace Hill / June 14, 2023 / Comments Off on Grace Hill Celebrates Juneteenth: Empowering 200 People with Knowledge and Promoting Equity

What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the  Union Army General, Gordon Granger, arrived in Galveston, Texas, in 1865, to announce that the Civil War had ended and enslaved individuals were now free.… Read More »

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5 Proven Ways To Boost Your Resident Survey Response Rates

By Grace Hill / June 14, 2023 / Comments Off on 5 Proven Ways To Boost Your Resident Survey Response Rates

Best practices and timely tips to improve survey participation and inform your decision-making.   In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »

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A quality survey system keeps you in tune with your residents’ experience and satisfaction by equipping you with actionable insight and relevant data for tracking performance, identifying areas for improvement, and attracting new residents.

Focus On Resident Experience To Really Improve Survey Scores

By Grace Hill / June 2, 2023 / Comments Off on Focus On Resident Experience To Really Improve Survey Scores

Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »

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