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Property Management

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4 Innovative Ways To Create a Community Residents Love

By Grace Hill / February 20, 2024 / Comments Off on 4 Innovative Ways To Create a Community Residents Love

Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer a comfortable and healthy environment, along with modern amenities. As competition tightens, multifamily property managers… Read More »

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Graph from L.E.K survey, showing 86% of property management executives rated employee credentials "very important."

Employee Credentials Becoming More Valuable to Property Management Companies

By Grace Hill / January 22, 2024 / 0 Comments

In a recent L.E.K. survey, 86% of property management execs rated employee credentials “very important.”

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Orientation vs. Onboarding: Do You Know the Difference?

By Grace Hill / October 17, 2023 / Comments Off on Orientation vs. Onboarding: Do You Know the Difference?

Both are needed to successfully integrate new employees and retain top talent!   Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »

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How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

By Kayla Ware / September 15, 2023 / Comments Off on How to Overcome Maintenance Challenges Amid Skilled Labor Shortages

A Q&A With Traveling Facilities Operations Specialist: Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into an old friend from high school. Twenty years after graduation, Erica Counts and I were… Read More »

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What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

By Grace Hill / September 6, 2023 / Comments Off on What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

How digital mystery shopping can help improve your property’s online conversions.   Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management… Read More »

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Two smiling diverse business people using a laptop together at work

Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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A senior woman in her 60s at home, sitting in a messy, cluttered room, looking away with a serious expression.

The Link Between Hoarding and Fair Housing

By Grace Hill / August 1, 2023 / 0 Comments

People who suffer from hoarding are protected under fair housing law and are entitled to reasonable accommodations.

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Young woman using smart phone,Social media concept.

Social Media and Fair Housing: How To Get Likes Without Lawsuits

By Grace Hill / July 8, 2023 / 0 Comments

Social media posts are often subject to the same rules as advertisements

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Female co-workers at work.

ChatGPT in Multifamily: What Property Managers Should Know

By Amelia Woolard / May 18, 2023 / Comments Off on ChatGPT in Multifamily: What Property Managers Should Know

Everywhere you turn, people are talking about ChatGPT. The tool is the fastest-growing app in history, earning 100 million users after just two months on the market. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we use artificial intelligence to get things done.  If you’re wondering where… Read More »

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Happy black parent and their small kids enjoying on a terrace of their apartment. Focus is on woman.

Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

By Grace Hill / May 11, 2023 / Comments Off on Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »

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Woman on phone Text/SMS Kingsley Survey Delivery

Gain a Competitive Edge With Text/SMS Survey Delivery

By Grace Hill / April 17, 2023 / Comments Off on Gain a Competitive Edge With Text/SMS Survey Delivery

Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making… Read More »

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Couch flooding in an apartment

Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now

By Grace Hill / March 14, 2023 / Comments Off on Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now

Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy days ahead. As a multifamily property manager, it’s your responsibility to make sure your property… Read More »

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