Customer Support
Solutions Designed Specifically for Multifamily Property Management
When it comes to property management, experience matters! Grace Hill is trusted by more than 2,400 multifamily organizations of all sizes. Whether you are a growing company managing regional properties or an enterprise firm with a nationwide presence, our performance management solutions can help you stay compliant, satisfy your residents, and retain top talent.
Owners and Operators
Improve Operating Performance
Human Resources
Retain and Develop Talent
Training and Development
Offer Training That Resonates
Risk and Compliance
Mitigate Risk in Your Organization
Marketing
Improve Brand and Experience
Maintenance
Reduce Maintenance Costs
Policy, Training, and Assessment Solutions That Drive Performance
Today’s multifamily rental housing industry is evolving at a fast pace, and you need a trusted partner on your side to keep your business compliant, satisfy your residents, and retain the top talent in your markets.
Training
Training
Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Virtual Leasing (Realync)
Virtual Leasing (Realync)
Losing leads to competitors? Ninety-nine percent of renters say they want to see specific unit details and envision the exact unit they’ll rent. However, leasing teams struggle to capture and convert leads because they lack the tools to offer personalized and engaging unit-level video experiences.
That’s why Grace Hill now offers Realync, providing innovative video and virtual solutions tailored for resident tours and communication in the multifamily industry.
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
Award Winning Solution in Multifamily
Grace Hill was recognized as the 2024 National Apartment Association Supplier of the Year, for our focus on providing effective policies and training for the everchanging multifamily industry.
"We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties."
Pattie Woods
VP of Training & Development at Fogelman Properties
Explore how North York Residential elevated their property
performance and empowered their teams for success with Grace Hill's comprehensive training and LMS platform.
Trusted by Multifamily Organizations of All Sizes
Contact the multifamily experts at Grace Hill today to talk about your current challenges and how we can help.
Request a personalized demo today!
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