Survey Programs That Fit Your Needs and Budget

See why Grace Hill Surveys is the real estate industry’s most trusted survey partner.

You work hard to create outstanding experiences for your residents, tenants, and employees. But capturing meaningful feedback to guide your efforts can be challenging without the right tools. Grace Hill’s survey solutions make it easy to gather unbiased insights that help you build stronger communities, retain tenants, and boost employee engagement.

Our flexible survey packages are designed to fit your organization’s unique needs and budget. From standard options to fully customizable programs, we’ll find the perfect survey solution to deliver valuable feedback and improve performance for your business.

Connected Data. One Platform.

By consolidating solutions into a unified experience, users are empowered to develop talent, boost efficiency, and improve property-level outcomes — ultimately strengthening the entire portfolio.

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Best-in-Class Surveys Designed Specifically for Multifamily and Commercial Real Estate

Grace Hill's survey programs include essential features that help you gather meaningful feedback, strengthen satisfaction across key stakeholders, and improve property performance.

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Resident Satisfaction Surveys

Create happier communities and reduce turnover by gathering valuable feedback from residents. We offer annual and ongoing survey programs to provide a clear picture of resident sentiment and community performance.

Choose from four resident survey packages, starting at under $1,000 per property, based on your company’s size, budget, and goals.

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Tenant Satisfaction Surveys

Strengthen relationships and improve tenant retention across your commercial properties. Whether you're managing office, retail, medical, or industrial spaces, our surveys help you create experiences that keep tenants happy and properties thriving.

Choose from four tenant survey packages, starting at under $1,000 per property, based on your company’s size, budget, and goals.

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Employee Satisfaction Surveys

Understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working) in your company, you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.

Companies with fewer than 100 employees can get started for just $250 per month — no implementation fees required!

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Turn Insights Into Action

Find out how our survey tools and trusted industry benchmarks can help you seamlessly capture data on resident, tenant, employee, and investor perceptions.

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Frequently Asked Questions

Can you customize my surveys?

Yes, you can tailor your survey questions to meet your organization’s specific needs. The number of custom questions available depends on your package and survey type — resident surveys allow up to 15 questions, while tenant surveys offer up to 20.

However, with our industry experts and proven best practices, many clients find that our standard survey program templates are already optimized to deliver the insights they need. This eliminates the need for extensive customization and ensures you gather valuable feedback from your residents, employees, or stakeholders.

How fast can you launch a survey?

Our comprehensive survey tools help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful, and our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.

How much do your Resident Surveys cost?

Grace Hill offers two resident survey programs that help clients increase satisfaction and reduce costly turnover. With our ongoing survey program, you'll gain insights at every key moment — whether it's prospect, move-in, work order, pre-renewal, or move-out — providing a complete picture of resident sentiment. This survey program is priced per unit and best suits organizations with more than 1,500 units. The per-unit price starts at $0.38 but decreases as the number of units managed increases.

For a deep dive into overall satisfaction, our annual survey program captures feedback from all your residents during a focused survey window, giving you a clear and actionable view of how your community is performing. This program is priced per property, with options to fit your needs and budget. The Essentials package is an affordable choice at under $1,000 per property, with no implementation fees. It’s perfect for those who don’t need custom questions and are happy with one of six standard launch dates throughout the year. The Essentials Plus package includes up to three standard questions for more flexibility and insight. Need more customization? The Premium and Premium Plus packages offer tailored options with a base fee and per-property pricing, which is ideal for larger or diverse portfolios. No matter your needs, we help you gather valuable resident survey data to boost satisfaction.

How much do your Tenant Surveys cost?

Our annual Tenant Survey Program is priced per property, with options to fit different needs and budgets. Our Essentials package is a great choice for those looking for a cost-effective solution — it’s priced under $1,000 per property and does not have additional implementation fees. This package is perfect for organizations that don’t need custom questions and are happy with one of our six standard launch dates throughout the year. If you’d like a bit of customization, our Essentials Plus package allows you to include up to three standard questions while still benefiting from our scheduled launch dates. It’s an affordable way to gather valuable insights from your tenants!

For organizations that have more complex needs or want additional customization, the Premium or Premium Plus packages are a perfect fit. These packages provide greater flexibility to tailor surveys to your unique needs, making them ideal for large portfolios with diverse property types. Pricing for these packages includes a fixed base survey fee, along with an additional cost per property, which varies depending on the property type.

No matter your organization’s size or complexity, our Tenant Survey Program offers flexible options to help you gather the insights you need to improve the tenant experience — all at a price that works for your budget.

How much do your Employee Surveys cost?

Our Employee Engagement Program is designed to fit organizations of all sizes, with pricing based on your employee count. Companies with fewer than 100 employees can get started for just $250 per month — no implementation fees required! This fee includes an annual employee survey, ongoing pulse surveys, real-time analytics, AI-powered sentiment analysis, and an action planning tool to help turn your survey insights into meaningful improvements. It's a comprehensive solution to keep your team engaged and thriving.

"The solution that Grace Hill delivered across our portfolio has given our executive team and board of directors new insights and permitted them to ask more insightful questions about the resident experience and how we are investing.”

Thomas Stanchak
Director of Sustainability
Stoneweg US

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When it comes to analyzing real estate survey data, no one does it better than Grace Hill Surveys.

Ready to get started? Talk to our experts.

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