Products - Grace Hill


Grace Hill offers the only talent management solution for owners and operators of multifamily real estate covering policies, training and assessment designed to elevate property performance, reduce operating risk and grow top talent.

Operating Procedures

Enhanced policy management for operational excellence. Develop, manage and communicate policies and procedures across your organization

  • More than 745 policies across subject areas
  • Time-saving, technology-enabled tools and services
  • Content customization assistance
  • Roll-out support and ongoing policy updates
Policy Partner Manuals


The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success

  • Over 600 real estate-focused training courses 
  • Easy to configure, with easy-to-use administrative tools
  • Intuitive, personalized and fully mobile responsive
  • Ideal for onboarding and ongoing employee development

Mystery Shopping

Mystery shopping that drives performance. Discover the best way to assess employee effectiveness and measure the customer experience in multifamily

  • Nationwide coverage from highly trained mystery shoppers
  • Continuous programmatic scheduling – “set it and forget it,” for easy administration
  • Comprehensive and customizable reports
  • Targeted training focused only on areas of needed improvement

Data & Insights

Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance

  • Track resident satisfaction from move-in to move-out
  • Evaluate performance level of leasing, maintenance and management service
  • Harness advanced tools to manage your community’s reputation
  • Tap into the Kingsley IndexTM, real estate’s most comprehensive performance benchmarking database

Online Reputation Management

Enhance your online brand and protect your reputation

  • Review alerts and respond in bulk to online reviews quickly
 and easily
  • Ensure you won’t miss comments, posts, hashtags, or questions
 from residents and prospects with social listening reports
  • Ensure you won’t miss comments, posts, hashtags, or questions
 from residents and prospects with social listening reports
  • Identify and execute key operational changes with Pulse, our
 text and sentiment analysis engine
Rep Builer — Snapshot


Credentials and continuing education for property management professionals. Boost your training program and enable your teams to grow their careers

  • Six industry-leading credentials and two micro-credentials
  • Certified by the National Apartment Association Education Institute
  • Online learning from anywhere, anytime
  • Cost-effective way to reward top talent and increase employee loyalty

To learn more about our Solution, request a demo

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