Industry Resources

Empower your team with valuable insights that improve performance and leasing conversions! Grace Hill includes powerful reporting tools with our Quarterly Mystery Shopping programs, making it easy to manage shops and assign upskill training for your team. This guide outlines a few of our most popular administrative reports available in the Quick Reports menu and when to use them.

Creating a solid resident culture takes time and effort, but it is worth it! Elevate your resident culture to reduce resident turnover, increase property value, and reduce resident complaints. With our new checklist, you can transform your property into a vibrant community that residents will love!

Our mystery shopping programs include internet, phone, onsite, virtual, and self-guided shopper evaluations — capturing comprehensive and accurate feedback on your leasing experience. By getting feedback from real-world customers, you can identify areas where your team excels and areas where they need improvement.

Celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction.

Without a well-crafted budget, property managers can find themselves stuck in a financial rut, unable to move forward in terms of growth and development. Download this checklist and create a budget to help you effectively manage your property and achieve your financial goals!

A comprehensive checklist for creating a winning multifamily talent retention strategy with Grace Hill.

Grace Hill multifamily training solutions can help you understand FHA standards surrounding criminal background checks.

As multifamily professionals, navigating conversations related to your community’s assistance animal policy can be difficult. While individual situations may vary, here are some real responses to the most common “ruff” conversations surrounding assistance animals. Download this infographic to start handling conversations about assistance animals effectively and compassionately.

This ebook explores the importance of creating a positive online leasing experience, along with practical tips for multifamily operators who want to transform their digital presence to attract and retain residents.

Grace Hill multifamily training solutions can help you avoid these 10 hiring mistakes to ensure your team is top-notch.

Grace Hill has provided trusted multifamily real estate technology for nearly 25 years with best-in-class training and policy manuals and our survey, mystery shopping, and reputation management solutions. Download this brochure to learn how Grace Hill’s industry-specific solutions work together to increase resident renewals, reduce operating risk, and improve net operating income.

A new academic study published by economists at Maastricht University and MIT entitled “Tenant Satisfaction and Commercial Building Performance” sought to quantify the impact of overall tenant satisfaction. Download our new whitepaper that summarizes the university research and highlights statistically proven ways to improve your overall performance.