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Grace Hill is proud to partner with NAAEI on part two of our three-part series focusing on the importance and value of professional development and credentialing programs. Join host Stephanie Anderson as she speaks with panelist Megan Orser, CALP (SmartApartment Solutions), and Adrian Danila, CAMT, CAPS (Birchstone Residential). They discussed their individual career advancement and the value professional credentials brought to their success. They also explored ideas to elevate your professional career and the evolution of continuing education in the apartment industry.
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From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster
Originally published October 15, 2025 Quick answer: The most important leasing agent skills are communication, active listening, tech fluency, problem-solving, empathy, diplomacy, organization, and persuasion. Top agents pair strong people skills with fast, tech-enabled follow-up to turn more prospects into residents. Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents,…
What Is the Best Leasing Agent Certification?
National Apartment Leasing Professional (NALP) certification can help you learn more about leasing, enhance your selling skills, and advance your career.
Tenants Love the Lobby. Here’s What Actually Keeps Them.
Picture the last property tour you walked a prospective tenant through. You probably started in the lobby. Good lighting, clean finishes, maybe a coffee bar. Everyone loves the lobby. Nobody on that tour asked to see the mechanical room. But six months after move-in, that tenant isn’t thinking about the lobby. They’re thinking about why…