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Grace Hill is proud to partner with NAAEI on part two of our three-part series focusing on the importance and value of professional development and credentialing programs. Join host Stephanie Anderson as she speaks with panelist Megan Orser, CALP (SmartApartment Solutions), and Adrian Danila, CAMT, CAPS (Birchstone Residential). They discussed their individual career advancement and the value professional credentials brought to their success. They also explored ideas to elevate your professional career and the evolution of continuing education in the apartment industry.
Explore more industry tools and insights here:
Want to Finish Your 2027 Property Budget Faster? Start With the Numbers You’ll Have to Defend.
You’ve spent weeks building your 2027 property budget. The numbers are entered, the assumptions are made, and you’re finally ready to send it up the chain. Then the questions start. Why are we projecting that much rent growth? Where did this occupancy assumption come from? Are competitors really offering that concession? Why are we increasing…
Digital Mystery Shopping: How to Test Your Team’s Online Lead Response
Originally published September 6, 2023 Key Takeaways Digital mystery shopping tests how your leasing team responds when a prospect reaches out online. Renters don’t wait. 78% say they’d move on within 3 days if a leasing office didn’t respond (Rently, 2026). Grace Hill’s Internet Inquiry shop scores your team’s first reply to a single online…
How to Overcome Objections in Apartment Leasing: 5 Steps and 10 Real Examples
Originally published August 28, 2024 Quick answer: To overcome objections in apartment leasing, listen first, ask questions until you find the real concern, repeat it back, offer a specific solution, and confirm the prospect agrees. Most objections about price, space, timing, or competition are a request for more information, not a no. Every leasing agent…