Customer Support
The right mystery shopping program can make all the difference in improved customer experience, healthier ROI and optimized operational performance.
Then why do so many multifamily organizations get it wrong?
Find out by joining us for a revealing webinar, “4 Missteps in Multifamily Mystery Shopping (And How to Avoid Them).” Listen in as Christi Dobbins, Grace Hill Director, Product Management, explores 4 of the most common missteps and shares best practices to avoid them.
You’ll also get a first-hand tour of Validate, Grace Hill’s industry-leading mystery shopping solution. See how we’ve applied best practices and amplified them with technology to make using the system more efficient and delivering content that makes the biggest impact on your employees—and your company—in the shortest amount of time.
Explore more industry tools and insights here:
Why Families Stay: What Keeps Family Residents Longer (And It’s Not What You Think)
We went into this month looking for a back-to-school noise problem. It makes sense, in theory. August should be the loudest part of the year on any property with kids — moving trucks jockeying for the loading zone, first-day-of-school photos taken on the stairwell landing because the light’s better there, and a leasing office getting…
Multifamily Employee Onboarding: The Complete Guide
Table of Contents What Is Multifamily Employee Onboarding? Why Onboarding Is Your Biggest Fair Housing Risk The 2026 Fair Housing Landscape Your Onboarding Must Address The True Cost of Poor Onboarding Manual Onboarding vs. Structured Onboarding How to Build a Fair-Housing-Ready Onboarding Process How Onboarding Pathways Supports Your Team What Is Multifamily Employee Onboarding? Multifamily…
Multifamily Pet Policy: The Hidden Fair Housing Risk
The Simplest Policy at Your Property Is Probably the Riskiest What you’re not doing at your property may be giving you the most legal exposure. And it’s either so mundane or so germane that you don’t even think about it. It sits in the mental filing system of most property operators somewhere between “amenity signage”…