Customer Support
The right mystery shopping program can make all the difference in improved customer experience, healthier ROI and optimized operational performance.
Then why do so many multifamily organizations get it wrong?
Find out by joining us for a revealing webinar, “4 Missteps in Multifamily Mystery Shopping (And How to Avoid Them).” Listen in as Christi Dobbins, Grace Hill Director, Product Management, explores 4 of the most common missteps and shares best practices to avoid them.
You’ll also get a first-hand tour of Validate, Grace Hill’s industry-leading mystery shopping solution. See how we’ve applied best practices and amplified them with technology to make using the system more efficient and delivering content that makes the biggest impact on your employees—and your company—in the shortest amount of time.
Explore more industry tools and insights here:
5 Really Simple Steps for Successful Multifamily Marketing Contests
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Apartment Marketing Ideas for Every Season
It’s easy to feel stuck recycling the same apartment marketing ideas year after year. But with each new season comes a chance to switch things up, surprise residents, and show prospects why your community stands out. Seasonal apartment marketing isn’t just about filling a calendar — it’s about creating moments that highlight your community’s lifestyle,…
From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster
Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents, and shape the overall experience at your property. But renters expect more than a friendly face — they want quick responses, seamless online interactions, and meaningful connections. So what does it take to become a top leasing agent? The most successful…