Customer Support
The right mystery shopping program can make all the difference in improved customer experience, healthier ROI and optimized operational performance.
Then why do so many multifamily organizations get it wrong?
Find out by joining us for a revealing webinar, “4 Missteps in Multifamily Mystery Shopping (And How to Avoid Them).” Listen in as Christi Dobbins, Grace Hill Director, Product Management, explores 4 of the most common missteps and shares best practices to avoid them.
You’ll also get a first-hand tour of Validate, Grace Hill’s industry-leading mystery shopping solution. See how we’ve applied best practices and amplified them with technology to make using the system more efficient and delivering content that makes the biggest impact on your employees—and your company—in the shortest amount of time.
Explore more industry tools and insights here:
Preventing Sexual Harassment in Rental Housing: What You Need to Know
All harassment is illegal, but sexual harassment warrants special consideration.
What You Need To Know To Leverage Housing Tax Credit Amid an Affordable Housing Crisis
In today’s market, the term “affordable housing” often feels like an oxymoron. Skyrocketing prices have transformed finding a suitable place to live into a Herculean task for many. However, amid what many experts describe as an “affordable housing crisis,” housing tax credits offer a beacon of hope. While policy discussions to tackle the crisis are…
Fair Housing Laws in 2025: Compliance, Consequences, and a Checklist for Success
April is Fair Housing Month, and it’s never too early to brush up on the policies that keep properties humming. As Fair Housing regulations continue to evolve, new challenges and opportunities for multifamily owners and operators are ever-present. Compliance with Fair Housing laws is both a legal requirement and an ethical responsibility. Fair Housing policies…